Service Manager – Service Department

Company: Haritha Automation Pvt. Ltd. – Maxsell

Location: Chennai (Periamet)

Experience: 5+ Years

Industry: Technical Products / Office Automation

Job Summary

Haritha Automation Pvt. Ltd. – Maxsell is looking for an experienced Service Manager with a minimum of 5+ years of experience in technical product service operations.

The ideal candidate should have a proven track record of team handling, customer management, service operations, and technical support, with strong leadership and communication skills.

Key Responsibilities

- Manage and supervise the complete Service Department and Service Engineering Team.
- Handle customer service requirements and ensure high customer satisfaction.
- Monitor service calls, installations, breakdowns, maintenance, and timely complaint closure.
- Allocate service calls to engineers and monitor their performance and productivity.
- Handle customer escalations and ensure timely and effective resolution.
- Lead, motivate, train, and mentor the service engineering team.
- Provide continuous technical and product training to service engineers.
- Monitor engineers' field activities, service reports, and customer feedback.
- Ensure proper installation, commissioning, maintenance, and troubleshooting of products.
- Identify recurring technical issues and implement suitable solutions.
- Coordinate with Sales, Management, and other departments for smooth service operations.
- Monitor service team performance, response time, productivity, and service quality.
- Prepare and review service reports, MIS, and performance reports.




- Develop and strengthen the service team through regular guidance and performance monitoring.

Required Skills & Qualifications
- Minimum 5+ years of experience in technical product service / after-sales service.
- Experience in any technical product industry is acceptable.
- Experience in Note Sorting Machines, Currency Counting/Sorting Machines, Office Automation, Electronics, Electrical, Industrial Equipment, Banking Automation, or similar technical products will be an added advantage.
- Proven team-handling and leadership experience is mandatory.
- Solid experience in handling and supervising Service Engineers / Technical Teams.
- Excellent customer-handling and problem-solving skills.
- Strong technical troubleshooting and service management knowledge.
- Good communication, coordination, and decision-making skills.
- Hindi communication is mandatory.
- Ability to train, mentor, and continuously develop the service team.
- Willingness to travel whenever required for customer/service requirements.

Preferred Candidate Candidates who have already demonstrated their ability to independently handle a service team, manage customer escalations, monitor engineers, and improve service operations will be preferred.

How to Apply

Email: [email protected]

Contact: (phone hidden)

Candidates with relevant technical product experience and proven service team-handling experience are encouraged to apply.

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits

- Internet reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Service Manager (Chennai)
🏢 Haritha Automation Private
📍 Chennai