Job Overview

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- The Service engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction.
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- The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.
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nJob Responsibilities and Essential Duties

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- Install and set up medical equipment at customer sites.
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- Perform initial testing and ensure proper functioning & collection of Installation report.
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- Conduct routine maintenance as per the service schedule.
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- Ensure equipment meets performance standards and safety regulations.
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- Diagnose and resolve technical issues promptly.
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- Replace or repair defective parts and components.
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- Report recurring issues to the Product Technical Specialist (PTS) for corrective action
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- Provide in office and remote technical support to customers.
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- Educate end-users on equipment operation, maintenance, and care.
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- Maintain detailed records of service activities, including reports and logs into the system.
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- Ensure compliance with documentation standards and processes.
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- Conduct regular inspections to ensure equipment quality and reliability.
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- Adhere to company policies, industry standards, and regulatory requirements.
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- Ensure workplace and equipment safety during service activities.
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- Coordinate with sales, service teams, and distributors to resolve customer issues.
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- Support product demonstrations and training for customers as required.
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- Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
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- Maintain and improve equipment uptime through effective preventive and corrective maintenance activities.
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- Drive service business growth through Long Service (LS), Warranty, AMC/CMC, and reclassification opportunities, contributing to overall business objectives.
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- Optimize van stock management to ensure inventory accuracy, availability of critical spares, and reduction of excess inventory.
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- Ensure compliance with ISO standards, quality systems, and regulatory requirements.
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- Manage and support project execution and installation activities to ensure timely and successful completion.
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nMinimum Requirements

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- Bachelor's degree in biomedical engineering, Electronics, or related field
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- 3-5 years of experience in servicing medical equipment or a related role
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- Knowledge of MS Office
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nRequired Knowledge, Skills and Abilities

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- Customer relationship management
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- Ready for travel in the region
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- Interpersonal skills
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📌 Service Engineer (Kozhikode)
🏢 Getinge
📍 Kozhikode