/n /n SN /n Required Information /n Details /n 1 /n Role /n Desktop support / O365 / Laptop support /n Required Technical Skill Set /n L1 /n Desired Experience Range /n 1-4 Years in Calling/Voice Profile /n /n Location of Requirement /n Noida /n /n Desired Competencies (Technical/Behavioral Competency) /n Must-Have /n /n

- Proven experience as a help desk technician.

/n

- Ability to diagnose and resolve basic technical issues.

/n

- Basic understanding of computer systems.

/n

- Customer-oriented and cool-tempered.

/n

- 1-2 years' experience in the Helpdesk/Desktop support.

/n

6.

Good Communication

Skills

/n

- Basic technical Knowledge.

/n /n /n Good-to-Have /n /n

- Experienced resources with good communication knowledge.





/n /n /n SN /n Responsibility of / Expectations from the Role /n 1 /n Resolving incoming client and personnel IT queries on phone. /n 2 /n Prioritizing and resolving IT concerns and escalating reliable issues to relevant stakeholders. /n 3 /n Collaborating with internal departments to ensure that IT needs are met. /n 4 /n Documenting processes and maintaining service desk records. /n 5 /n Asking questions about the problem and explaining possible solutions /n 6 /n Dealing with problems for hardware, such as servers, computers and printers, and software programs

📌 Service Desk Specialist (Noida)
🏢 Tata Consultancy Services
📍 Noida