13 Sep
|
Tata Consultancy Services
|
Coimbatore
13 Sep
Tata Consultancy Services
Coimbatore
Role: Service desk /n /n keywords: Service desk /n /n Desired Experience Range 3 - 6 years /n /n Location of Requirement Chennai /n /n Responsibility Expectations from the role /n /n Answers and responds to inbound calls or electronic requests from end-users regarding products /n Creates and documents all support calls from the user community into the service desk tracking software /n Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support /n Analyses and resolves all application software or hardware incidents and requests from end-users /n Ensures to log and tracks incidents and requests from identification through resolution stages /n Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
📌 Service Desk Agent (Coimbatore)
🏢 Tata Consultancy Services
📍 Coimbatore