The Service Coordinator is responsible for coordinating service requests, communicating with customers and service teams, tracking service activities, and ensuring timely completion of service-related tasks.

Key Responsibilities:

- Receive and coordinate customer service requests, complaints, and repair/service requirements.

- Schedule service appointments and assign jobs to technicians or service personnel.

- Coordinate between customers, technicians, stores, and management to ensure smooth service operations.

- Track service requests from initiation to completion and provide timely updates to customers.

- Maintain accurate records of service calls, job cards, quotations, invoices, and service reports.

- Follow up on pending service requests, spare parts, repairs, and deliveries.

- Prepare daily/weekly service status reports and update management on pending issues.





- Handle customer queries professionally and ensure proper resolution of complaints.

- Coordinate warranty claims and service-related documentation where applicable.

- Monitor technician attendance, job status, and productivity when required.

- Ensure service procedures and company policies are followed.

- Support the service team with administrative and documentation work.

Required Skills:

- Positive communication and customer-handling skills.

- Strong coordination and follow-up abilities.

- Good knowledge of MS Excel and basic computer applications.

- Ability to manage multiple service requests and priorities.

- Good organizational and problem-solving skills.

- Ability to work effectively with customers and internal teams.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Service Coordinator (Thiruvananthapuram)
🏢 SAI SERVICE(MARUTI SUZUKI ARENA
📍 Thiruvananthapuram