The Executive – Service Support will support key commercial and operational activities of the Service Department. The role is responsible for invoice processing, order execution, documentation, payment follow-up, and coordination with internal stakeholders to ensure seamless and timely service delivery to customers. /n /n Major responsibilities: /n /n Order Processing &

• Efficiency /n • Ensure all orders are processed and fulfilled within established timelines. /n • Prioritize orders based on urgency, customer status, and delivery deadlines. /n • Monitor inventory levels and coordinate with the procurement team for timely replenishment. /n • Maintain accurate and up-to-date documentation for all order management processes. /n /n Invoice &

• Documentation Management /n • Prepare and share Invoices, Proforma Invoices, and maintain invoice files. /n • Manage Payment Entry/Ledger updates and support outstanding follow-up activities. /n • Update all documentation in Salesforce/SAP including quotations, orders, and inquiry records.



/n • Maintain accurate and systematic filing of customer and commercial documents. /n /n Customer Request &

• Return Handling /n • Respond to customer requests and follow up for resolution. /n • Manage Return Requests (Spares &

• Instruments) and coordinate with relevant teams. /n • Share dispatch documents and communicate updates to customers in a timely manner. /n /n Quotation &

• Prospect Management /n • Create Opportunities, prepare Quotations, and ensure accuracy in all commercial documents. /n • Track quotation follow-ups, including Proforma Invoice Follow-ups. /n • Prepare Sales Orders for AMC &

• Spares. /n /n Dispatch &

• Docket Management /n • Coordinate docket details, dispatch documents, and ensure timely sharing with customers. /n • Liaise with stores, dispatch, and logistics teams for smooth operations.

📌 Service Coordinator (Mumbai)
🏢 Zepcruit
📍 Mumbai