Roles & Responsibilities Provide responsive

VIP/Executive Desktop Support to senior management and high-priority users. Troubleshoot Windows laptops/desktops, Microsoft 365, Outlook, Teams, applications, peripherals, VPN and MFA issues. Provide onsite support and assist other APAC offices, including travel when required. Support

AV, conference-room and telephony systems. Troubleshoot basic

LAN/WAN, Wi-Fi, VPN and connectivity issues. Handle user onboarding, transfers and offboarding, including device and access setup. Manage tickets and incidents within defined SLAs, following ITIL processes. Coordinate with infrastructure, security and external vendors to resolve issues. Maintain documentation and deliver a consistently high-quality user experience. Be flexible to provide support outside core working hours when required.

Required Qualifications Mandatory: Current or previous experience in





VIP/Executive Desktop Support or equivalent white-glove IT support. Robust hands-on experience supporting

Windows 10/11

and Microsoft 365/Office 365. Experience with

Active Directory, Azure/Azure AD, Intune/Endpoint Manager, SCCM and Autopilot. Experience supporting

VPN, MFA,

remote access and basic network troubleshooting. Hands-on exposure to

AV/conferencing and telephony systems;

Cisco/Crestron knowledge is desirable. Strong customer service, communication, troubleshooting and problem-solving skills. Experience with ITSM tools such as

ServiceNow and understanding of

ITIL Incident/Service Request/Problem Management. ITIL certification and Microsoft certifications are desirable. Private Equity/Financial Services experience is an advantage but not mandatory.

📌 Senior VIP Desktop Support Engineer (Mumbai)
🏢 Atyeti
📍 Mumbai