Key Responsibilities:

- Service Desk JD

- Excellent communication skills to attend resolve client issues on calls chat mail

- Experience in using ticketing tools such as Service now Remedy control M will be added advantage

- Experience of resolving queries utilizing voice skill on any of VPN Drivers O365 driver installations Active directory

- General support knowledge of Operating systems across various platforms and basic concepts of networking cloud computing

- Productivity applications like Microsoft office tools

- Open to work in 24 7 and work from office setting

- Analytical problem solvers who will understand issues and to resolve customer issues

- Problem solving skills and quick thinking to own resolve customers issues independently thoroughly efficiently

- Being proactive and show the utmost respect for customer s time

- Good time management ensuring all contacts with customers add value

- Work from Office

- Must to adhere and non negotiables

- Excellent in communication

- Need to work on US shift timings

- Need to complete specific and dedicated training programs set by the client

- 24 7 flexible shifts

- 100 WFO no hybrid

- Preferred Qualifications Any Graduate

Preferred Skills:

Customer Service

📌 Senior Technical Process Executive (Mysuru)
🏢 Infosys BPM
📍 Mysuru