Position Summary /n The role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively. /n Major Tasks, Responsibilities, and Key Accountabilities /n ● Need a high level of technical knowledge about Windows server including Active Directory, /n DHCP, DNS, WSUS, and WDS. /n ● Maintain overall ownership of employee's technical issues & service ensuring that they receive /n resolution within a reasonable time frame. /n ● Interact with employees via chat to assist in troubleshooting, identify root cause, and provide /n technical support when needed. /n ● Assist in Problem Management by identifying recurring issues and recommending permanent /n solutions. /n /n

- Continuously seek process improvements within IT Operations Support

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- Proactively host training sessions and develop guides to support end-user education

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- Develop technical documentation to add to the department knowledgebase to ensure

/n /n appropriate knowledge transfer and sharing.



/n ● Assist Network and Systems Engineering /Solution teams with hands on support of network /n and server equipment /n /n

- Perform routine/scheduled audits of the computers.

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- Patch Management and Vendor Management.

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- Maintain IT inventory and asset configuration documentation.

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- Ability to work independently and in a team setting.

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- Workaround if incident cannot be resolved.

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- Discusses issues with users and translates issues to determine appropriate technical solutions

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- Demonstrates consistency and reliability.

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- Excellent interpersonal and communications skills.

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- Excellent time management, decision making and organizational skills.

/n /n Should have experience in – /n ● Gsuite, Fortinet firewall, Bitdefender, Bit locker, Ivanti end point management, Group Policy. /n Preferred Qualifications & Experience. /n /n

- 5-7 years of experience in IT Infrastructure.

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- B. E, B. Tech, MCA, MSc-IT or equivalent degree.

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- CCNA , MCSA or N+ certifications will a plus.

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- Demonstrated effective verbal, written, and organizational skills.

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- Strong troubleshooting and analytical skills.

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📌 Senior System Support Executive (Thoothukudi)
🏢 iMerit Technology
📍 Thoothukudi