✅ Qualifications /n /n

- 6+ IT Experince with Hands-on experience with the Duck Creek platform.

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- Robust SQL skills with the ability to analyze and troubleshoot production data.

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- Experience debugging enterprise applications.

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- Knowledge of release management and deployment processes.

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- Familiarity with version control and code review practices.

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- Exposure to cloud platforms is an advantage.

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- Excellent analytical, communication, and problem-solving skills.

/n /n /n Key Responsibilities /n /n

- Resolve complex production incidents escalated from L2 support and monitoring tools.

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- Perform advanced troubleshooting using application logs, diagnostic tools, and SQL.

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- Identify root causes of recurring issues and implement permanent solutions.

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- Support technically complex production releases and deployments.

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- Fix production defects by following the complete SDLC, including coding, peer review, testing, UAT,



and production deployment.

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- Collaborate with business and development teams to deliver high-quality solutions.

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- Create and enhance SOPs and support documentation.

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- Identify automation opportunities to improve operational efficiency.

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- Support patching, disaster recovery (DR) testing, audits, and regulatory requirements.

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- Partner with development teams to remediate security vulnerabilities.

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- Drive continuous service improvements and application stability.

/n /n /n Key Skill Set /n /n

- Mandatory: Duck Creek

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- Advanced SQL

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- Debugging and troubleshooting

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- Code Review / Peer Review

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- SDLC

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- Production Support

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- Release Management

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- Root Cause Analysis (RCA)

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- Cloud experience (AWS/Azure/GCP) – Good to Have

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📌 Senior Support Engineer - DuckCreek (Gurugram)
🏢 Ascendion
📍 Gurugram