We are looking for an experienced Customer Success Manager to manage and grow enterprise customer relationships for a leading SaaS/iPaaS platform. The ideal candidate will drive customer lifecycle success including onboarding, adoption, retention, and revenue expansion. Experience in the Supply Chain domain will be an added advantage.

Key Responsibilities

- Own and manage the end-to-end customer lifecycle for enterprise and mid-market accounts
- Drive customer onboarding, adoption, and value realization through structured engagement plans
- Conduct Executive Business Reviews (EBRs) and align product capabilities with customer business goals
- Build and maintain solid relationships with key stakeholders, including C-level executives
- Monitor customer health metrics, identify risks, and proactively mitigate churn
- Lead renewal planning and forecasting, ensuring high retention rates
- Identify and drive upsell and cross-sell opportunities to support revenue growth
- Collaborate with Sales, Product, Support, and Professional Services teams for seamless customer experience
- Act as the voice of the customer, providing feedback to influence product enhancements
- Drive customer satisfaction initiatives,



including NPS and feedback programs

Required Skills & Qualifications:
- 5–10 years of experience in Customer Success / Account Management / SaaS roles
- Strong experience in managing enterprise accounts and ARR portfolios
- Proven ability in customer retention, expansion, and relationship management
- Experience in conducting EBRs and strategic account planning
- Familiarity with tools like Salesforce, HubSpot, Planhat, or similar CRM platforms
- Strong analytical skills with ability to interpret customer data and insights
- Excellent communication and stakeholder management skills

Preferred Qualifications:
- Experience working with iPaaS, Integration Platforms, or SaaS products
- Exposure to Supply Chain / Logistics / EDI / B2B Integration domain
- Experience handling global customers and cross-functional teams

Key Competencies:
- Customer-centric mindset
- Strategic thinking and problem-solving
- Strong negotiation and influencing skills
- Ability to manage multiple accounts and priorities

Please write to to get connected!

📌 Senior Strategic Customer Success Manager - Enterprise Software Integration Platform (Bengaluru)
🏢 CareerXperts Consulting
📍 Bengaluru