Summary Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a robust background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development.

Responsibilities - Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow accordingly - Work with clients to assess current state processes and tools, define ServiceNow solution requirements, design solutions, and create implementation plans - As a senior technical member of the team, deliver hands-on configuration, development, and integration services - Produce process guides, training guides,



and other core project deliverables as needed - Lead and support practice build efforts, including the development of practice intellectual property (IP) Skills - 5+ years of experience with the ServiceNow Platform - ITSM, ITOM, ITAM - 5+ years of professional services/consulting experience - ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employment - ServiceNow CSA and 2 additional CIS certifications - Experience with HAM, and ServiceNow discovery - Integration experience, including but not limited to SCCM or other software discovery tools - Excellent understanding of implementation methodologies/SDLC (e.G., Agile Scrum, Waterfall) - Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.G., LDAP, SSO, etc.) - Excellent interpersonal skills and experience in public speaking situations

📌 Senior ServiceNow Solutions Architect (Mumbai)
🏢 Milestone Technologies
📍 Mumbai