Customer Experience & Retail Associate

Location: Raymond Showroom, Nanpura, Surat

Job Type: Full time

Department: Customer Experience / Retail Operations

Job Overview

We are looking for a friendly, confident, and customer-focused Customer Experience & Retail Associate to join our showroom team.

The candidate will be responsible for assisting customers throughout their shopping experience, understanding their requirements, guiding them across different departments, and ensuring they have a smooth and pleasant visit.

Key Responsibilities

- Welcome and assist customers visiting the showroom.
- Understand customers' requirements and provide appropriate guidance.
- Accompany customers across different sections/departments of the showroom as required.
- Help customers explore categories such as:
- Ready-to-Wear
- Ethnic Wear
- Fabrics & Suiting
- Shirts and other apparel
- Other relevant shopping sections
- Coordinate with the respective department staff to ensure customers receive proper assistance.
- Maintain a professional, polite, and helpful interaction with customers throughout their visit.
- Collect customer feedback and assist customers in completing the Customer Review / Feedback Form.
- Record and maintain basic customer-related information when required.
- Assist with basic data entry and documentation tasks.




- Support the showroom team in maintaining a positive overall customer experience.

Requirements
- Good communication and interpersonal skills.
- Polite, confident, and customer-friendly personality.
- Ability to comfortably interact with different types of customers.
- Basic computer knowledge and data-entry skills.
- Good presence of mind and willingness to learn.
- Ability to walk around and assist customers across different showroom sections.
- Prior experience in retail, customer service, hospitality, or sales will be an advantage, but freshers can also apply.

Preferred Qualities
- Customer-oriented attitude
- Professional appearance and behaviour
- Good listening skills
- Patience and a positive attitude
- Teamwork and coordination skills
- Punctual and responsible

What You'll Do

Your primary responsibility will be to make the customer's showroom experience smooth, comfortable, and personalized — from the moment they enter the showroom until they complete their shopping.

If you enjoy interacting with people and helping customers, we'd love to hear from you!

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time

Work Location: In person

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