Hi Applicant,

Greetings from Black and White Solutions!

Job Title: Senior Manager Trainer

Location: Chennai

Process: International Voice Process Inbound & Outbound

Qualification: Bachelors Degree

Experience:

- Minimum 12 years of overall experience in International Voice Process.
- Minimum 2-3 years of experience as Senior Manager Training / Manager Training.
- Mandatory experience in Inbound and Outbound Voice Process.
- Strong experience in Training Operations / Process Training.
- Current/previous designation should reflect Manager / Senior Manager Training or equivalent leadership role.

Must Have Skills:

- Solid experience in International Voice Process Training.
- Experience handling New Hire and Refresher Training.
- Experience in training content, SOPs and training materials.
- Strong knowledge of Quality, Training Metrics and Performance Management.
- Experience in trainer management and development.
- Good communication, leadership and analytical skills.
- Proficiency in MS Office, especially PowerPoint, Excel and Word.

Role & Responsibilities:

- Lead and manage Training Operations across assigned sites.
- Manage training teams and large-scale operations.




- Plan and manage New Hire and Refresher Training.
- Develop and update training content, SOPs and materials.
- Monitor trainer performance, quality and training effectiveness.
- Identify training gaps through QA and performance data.
- Develop and implement training plans and client-specific programs.
- Prepare training reports, dashboards and MBR/WBR decks.
- Coach and develop trainers to improve performance.
- Coordinate with internal teams and clients to ensure smooth training operations.

Preferred Profile:

- International Voice Process experience is mandatory.
- Candidates with International Voice Training experience will be preferred.
- Experience in both Inbound and Outbound Voice Process is mandatory.
- Candidates with International Retail Voice Process / Training experience will be preferred.

Shift: Australian Shifts Working Days: 5 Days | Rotational Week-offs

Mode of Work: Work From Office

Thanks & Regards,

Diya Birsingh

Staff Analyst

Black and White Business Solutions Pvt Ltd

Bangalore, Karnataka, INDIA.

[email protected]

Contact: 08067432405 / WhatsApp: (phone hidden)

📌 Senior Manager Trainer (Chennai)
🏢 Black And White Business Solutions
📍 Chennai