WE ARE HIRING | SENIOR MANAGER – CRM & POST-SALES

nTaradevi's Group is a premium real estate and vacation home development group focused on building high-quality residential and hospitality projects across India.

nOur flagship project, Taradevi's Enclave, New Shimla, caters to premium local and second-home buyers, including HNIs, NRIs and out-of-state investors.

nPosition: Senior Manager – CRM & Post-Sales

nLocation: New Shimla, Himachal Pradesh

nExperience: 7+ Years

nIndustry: Real Estate

nEmployment: Full time | On-site

nAbout the Role

nWe are looking for a senior CRM / post-sales skilled to take complete ownership of the customer journey from booking to possession and beyond.

nThe role requires strong experience in customer servicing, collections, documentation, coordination and grievance management, with the maturity to manage high-value HNI and NRI clients.

nKey Responsibilities

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- Own the complete post-sales customer lifecycle from booking to possession
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- Manage customer documentation, payment milestones and handover processes
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- Drive collections against construction-linked payment plans and monitor outstanding dues
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- Act as the primary point of contact for customers and resolve queries efficiently
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- Coordinate with Sales, Legal, Accounts and Project/Site teams
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- Manage allotment letters, agreements, sale deeds, registration and applicable statutory formalities
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- Maintain CRM data as the single source of truth for customer status and collections
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- Handle HNI/NRI customer escalations and grievances professionally
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- Drive customer satisfaction, referrals and long-term customer relationships
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- Support customer enrolment into rental-management / post-possession programs
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- Prepare regular reports on collections, ageing, customer status and escalations for leadership
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nWhat We're Looking For

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- 7+ years of experience in Real Estate CRM, Post-Sales or Customer Relationship Management
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- At least 2–3 years in a senior/managerial role
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- Strong hands-on experience in real estate collections and payment-plan management
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- Working knowledge of real estate documentation and RERA compliance
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- Knowledge of Himachal Pradesh land regulations, including Section 118, will be a strong advantage
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- Strong CRM and data-management skills
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- Excellent communication skills in English and Hindi
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- Mature, service-oriented approach with the ability to handle demanding customers calmly
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- Comfortable working on-site in Shimla
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nPreferred

nExperience with luxury / premium / second-home residential projects

nExperience handling NRI customers

nExposure to rental, leaseback or property-management programs

nWhat We Offer

nSenior, high-ownership role on a flagship premium real estate project

nDirect access to senior leadership

nOpportunity to manage high-value customer relationships

nCompetitive compensation based on experience and profile

nHow to Apply

nSend your updated CV along with a short note highlighting your post-sales and collections experience.

nEmail: [email protected]

nContact: (phone hidden)

nPlease mention "Senior Manager CRM – Taradevi's Enclave" in the subject line.

n#Hiring #SeniorManager #CRMManager #CRMJobs #PostSales #PostSalesManager #RealEstateJobs #RealEstateCRM #CustomerRelationshipManagement #RealEstateSales #CollectionsManager #HNIClients #NRIClients #ShimlaJobs #HimachalPradeshJobs #PropertyManagement #TaradevisGroup

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