WE ARE HIRING | SENIOR MANAGER – CRM & POST-SALES Taradevi's Group is a premium real estate and vacation home development group focused on building high-quality residential and hospitality projects across India. Our flagship project,

Taradevi's Enclave, New Shimla , caters to premium local and second-home buyers, including

HNIs, NRIs and out-of-state investors . Position: Senior Manager – CRM & Post-Sales

Location

New Shimla, Himachal Pradesh Experience:

7+ Years Industry:

Real Estate Employment

Full-time | On-site About the Role

We are looking for a senior CRM / post-sales professional to take complete ownership of the customer journey from booking to possession and beyond . The role requires robust experience in customer servicing, collections, documentation, coordination and grievance management , with the maturity to manage high-value HNI and NRI clients. Key Responsibilities

- Own the complete post-sales customer lifecycle from booking to possession

- Manage customer documentation, payment milestones and handover processes
- Drive

collections against construction-linked payment plans and monitor outstanding dues
- Act as the primary point of contact for customers and resolve queries efficiently
- Coordinate with

Sales, Legal, Accounts and Project/Site teams
- Manage allotment letters, agreements, sale deeds, registration and applicable statutory formalities
- Maintain CRM data as the

single source of truth for customer status and collections
- Handle HNI/NRI customer escalations and grievances professionally
- Drive customer satisfaction, referrals and long-term customer relationships
- Support customer enrolment into rental-management / post-possession programs




- Prepare regular reports on

collections, ageing, customer status and escalations for leadership What We're Looking For

•

7+ years of experience in Real Estate CRM, Post-Sales or Customer Relationship Management • At least

2–3 years in a senior/managerial role • Strong hands-on experience in real estate collections and payment-plan management • Working knowledge of real estate documentation and RERA compliance • Knowledge of

Himachal Pradesh land regulations, including Section 118 , will be a strong advantage

- Strong CRM and data-management skills
- Excellent communication skills in

English and Hindi
- Mature, service-oriented approach with the ability to handle demanding customers calmly
- Comfortable working

on-site in Shimla Preferred

Experience with luxury / premium / second-home residential projects Experience handling

NRI customers Exposure to rental, leaseback or property-management programs What We Offer

Senior, high-ownership role on a flagship premium real estate project Direct access to senior leadership Opportunity to manage high-value customer relationships Competitive compensation based on experience and profile How to Apply

Send your updated CV along with a short note highlighting your post-sales and collections experience . Email:

[email protected] Contact:

(phone hidden) Please mention

"Senior Manager CRM – Taradevi's Enclave"

in the subject line. #Hiring #SeniorManager #CRMManager #CRMJobs #PostSales #PostSalesManager #RealEstateJobs #RealEstateCRM #CustomerRelationshipManagement #RealEstateSales #CollectionsManager #HNIClients #NRIClients #ShimlaJobs #HimachalPradeshJobs #PropertyManagement #TaradevisGroup

📌 Senior Manager CRM (Bharari)
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📍 Bharari