? WE ARE HIRING | SENIOR MANAGER – CRM & POST-SALES

Taradevi's Group is a premium real estate and vacation home development group focused on building high-quality residential and hospitality projects across India.

Our flagship project, Taradevi's Enclave, Recent Shimla , caters to premium local and second-home buyers, including HNIs, NRIs and out-of-state investors .

Position: Senior Manager – CRM & Post-Sales Location: New Shimla, Himachal Pradesh

Experience: 7+ Years

Industry: Real Estate

Employment: Full-time | On-site

About the Role We are looking for a senior CRM / post-sales professional to take complete ownership of the customer journey from booking to possession and beyond .

The role requires strong experience in customer servicing, collections, documentation, coordination and grievance management , with the maturity to manage high-value HNI and NRI clients.

Key Responsibilities • Own the complete post-sales customer lifecycle from booking to possession

- Manage customer documentation, payment milestones and handover processes
- Drive collections against construction-linked payment plans and monitor outstanding dues
- Act as the primary point of contact for customers and resolve queries efficiently
- Coordinate with Sales, Legal, Accounts and Project/Site teams
- Manage allotment letters, agreements, sale deeds, registration and applicable statutory formalities
- Maintain CRM data as the single source of truth for customer status and collections
- Handle HNI/NRI customer escalations and grievances professionally
- Drive customer satisfaction, referrals and long-term customer relationships
- Support customer enrolment into rental-management / post-possession programs




- Prepare regular reports on collections, ageing, customer status and escalations for leadership

What We're Looking For • 7+ years of experience in Real Estate CRM, Post-Sales or Customer Relationship Management

- At least 2–3 years in a senior/managerial role
- Strong hands-on experience in real estate collections and payment-plan management
- Working knowledge of real estate documentation and RERA compliance
- Knowledge of Himachal Pradesh land regulations, including Section 118 , will be a strong advantage
- Strong CRM and data-management skills
- Excellent communication skills in English and Hindi
- Mature, service-oriented approach with the ability to handle demanding customers calmly
- Comfortable working on-site in Shimla

Preferred ⭐ Experience with luxury / premium / second-home residential projects

⭐ Experience handling NRI customers

⭐ Exposure to rental, leaseback or property-management programs

What We Offer ✨ Senior, high-ownership role on a flagship premium real estate project

✨ Direct access to senior leadership

✨ Prospect to manage high-value customer relationships

✨ Competitive compensation based on experience and profile

How to Apply Send your updated CV along with a short note highlighting your post-sales and collections experience .

Email:

Contact:

Please mention “Senior Manager CRM – Taradevi's Enclave” in the subject line.

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📌 Senior Manager CRM (India)
🏢 PRANAV INFRA u0026 TRADE VENTURES PRIVATE
📍 India