WE ARE HIRING | SENIOR MANAGER / AGM – CRM | REAL ESTATE Location:

New Shimla, Himachal Pradesh Company:

Pranav Infra & Trade Ventures Pvt. Ltd. (Taradevi's Group)

Project

Taradevi's Enclave Experience

7+ Years Employment Type:

Full-time | On-site Reporting To:

Senior Leadership / Head of Sales About Taradevi's Group Taradevi's Group develops premium residences and vacation homes in Himachal Pradesh . Taradevi's Enclave , our flagship residential development in New Shimla, is designed for discerning local and second-home buyers, including

HNIs, NRIs and out-of-state investors . We believe that a premium product deserves a premium customer experience — from the moment of booking through possession and beyond. About the Role We are looking for an experienced

Senior Manager / AGM – CRM to take complete ownership of the post-sales customer journey . You will be the key point of accountability for every buyer's experience after booking — ensuring documentation, collections, customer communication, coordination and handover are managed smoothly and professionally. This is a high-touch role involving premium, HNI, NRI and second-home buyers, where service quality, ownership and attention to detail are critical. Key Responsibilities

- Manage the complete post-sales customer lifecycle — from welcome and documentation to payment milestones and possession/handover.
- Own and monitor

construction-linked payment collections , including demand generation, follow-ups, outstanding dues and collection efficiency.
- Act as the primary point of contact for customers and resolve queries related to agreements, payment schedules, timelines and statutory formalities.
- Coordinate closely with

Sales, Legal,



Accounts and Project/Site teams to ensure every customer file is accurate and up to date. • Manage customer documentation including allotment letters, Agreements to Sell, Sale Deeds, registration and applicable Section 118 formalities .
- Drive customer satisfaction, retention, referrals and long-term customer relationships.
- Promote and coordinate enrolment into the company's

rental-management program where applicable. • Maintain the CRM system as the single source of truth for customer status, collections, documentation and communication. • Prepare regular MIS and management reports covering collections, ageing, customer status and escalations . • Handle customer escalations and grievances professionally and discreetly, particularly for

HNI and NRI clients . What We're Looking For •

7+ years of experience in Real Estate CRM, Post-Sales or Customer Relationship Management, with

2–3 years in a senior/managerial role . • Hands-on experience managing collections against construction-linked payment plans . • Robust working knowledge of real estate documentation and RERA compliance . • Knowledge of

Himachal Pradesh land regulations, including Section 118 , will be a strong advantage.

- Strong proficiency in CRM software with excellent data and process discipline.




- Excellent written and verbal communication skills in

English and Hindi .
- Strong customer-service orientation with the maturity to manage demanding and high-value clients calmly.
- Strong coordination and stakeholder-management skills.
- Willingness to work

on-site in New Shimla . Nice to Have • Experience with luxury, resort or second-home residential projects . • Experience handling

NRI customers . • Exposure to rental, leaseback or property-management programs . • Strong understanding of premium real estate customer experience. What We Offer A senior, high-ownership role on

Taradevi's Group's flagship project . Direct access to senior leadership and clear ownership of the customer experience. Opportunity to work with

HNI, NRI and premium residential customers . Compensation competitive with experience and role. How to Apply Interested candidates can share their updated CV along with a short note highlighting their: Real estate CRM / post-sales experience Collections handled Project size / number of customers managed Experience with HNI/NRI customers Relevant CRM and documentation experience Email:

[email protected] WhatsApp:

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Senior Manager / AGM – CRM | Taradevi's Enclave If you have strong post-sales experience and believe in delivering a premium customer experience from booking to possession, we would love to hear from you. #Hiring #RealEstateJobs #CRMJobs #CustomerRelationshipManagement #RealEstateCRM #PostSales #AGM #SeniorManager #RealEstateHiring #ShimlaJobs #HimachalPradeshJobs #LuxuryRealEstate #HNIBuyers #NRIBuyers #PropertyManagement #CareerOpportunity

📌 # Senior Manager /AGM– CRM (Real Estate) (Bharari)
🏢 Tara Devi's Enclave Shimla
📍 Bharari