Hi All, We are looking for a Senior & Junior Technical Support Engineer (Application Support & Integration – .NET / Cloud / DevOps/Linux ) to provide production and application support for customer-facing platforms and integrations. The role involves troubleshooting technical issues, monitoring applications, supporting API integrations, performing RCA, and working closely with engineering and customers.

Company Name: iZen Software Services Job Title: Senior & Junior Technical Support Engineer Experience: 2+ years for the Junior role and 5+ years for the senior role. Work Mode: Remote Website: https://izenlabs.org/ Salary: As per industry standards Expected Notice Period: Immediate or upto 15days notice Timings: Rotational Shift (Mostly night shift)

Must-Have Qualifications Application Support & Operations:

Core Application Support experience, Incident Management & Root Cause Analysis (RCA), Jira, and Confluence. Database & APIs:





Experience with any DB management tool (MySQL, SQL Server, etc.) and REST APIs / HTTP. Cloud, DevOps & Systems:

Linux, Kubernetes, CI/CD pipelines, Git, Scripting (Python, Bash, or PowerShell), and hands-on experience with any major cloud provider (GCP, AWS, Azure). Monitoring & Observability:

Experience with any SIEM/observability tool (ELK, Splunk, Datadog). Note: Completing a Datadog course will be a mandatory requirement for the onboarded candidate. Nice-to-Have / Preferred Qualifications Development & Protocols:

.NET / C#, OAuth, and experience with Carrier APIs (UPS, FedEx, USPS). Infrastructure & Platform Specifics:

GCP experience, Terraform / Infrastructure as Code (IaC), Helm, specific experience with SQL Server, and prior hands-on experience with Datadog.

Regards Sathish (phone hidden)

📌 Senior & Junior Technical Support Engineer (Application Support & Integration – .NET / Cloud / DevOp (Mumbai)
🏢 iZen Labs
📍 Mumbai