Senior Executive - Customer Service Associate (CSA)

Position: Senior Executive - Customer Service Associate (CSA)

Experience: 1 to 4 Years

Location: Hyderabad

Job Summary

We are seeking a dynamic and customer-focused Senior Executive - Customer Service Associate (CSA) to join our team in Hyderabad. The ideal candidate should have 1 to 4 years of experience in Customer Service, International Voice Process, or Contact Center Operations, along with the ability to coach, mentor, and train current employees. Experience in handling customers or operations across PAN India and international markets will be preferred.

Key Responsibilities

- Handle customer queries via phone, email, chat, and other support channels.
- Deliver exceptional customer service and ensure customer satisfaction.
- Manage customer interactions for International Voice Processes.
- Support customers across PAN India and ensure timely issue resolution.
- Meet service level agreements (SLAs), quality, and productivity targets.
- Escalate complex customer concerns and follow through to resolution.
- Train, mentor, and coach newly onboarded CSAs.
- Conduct refresher sessions and knowledge-sharing activities for team members.
- Monitor performance and provide constructive feedback to improve customer experience.
- Collaborate with internal stakeholders to ensure seamless customer support.
- Maintain accurate customer records and documentation.

Required Skills




- Excellent verbal and written communication skills in English.
- Experience in International Voice Support.
- Experience handling PAN India customer operations/support.
- Strong customer service and problem-solving skills.
- Ability to train, coach, and mentor new employees.
- Good presentation and communication skills.
- Strong interpersonal and stakeholder management abilities.
- Knowledge of contact center metrics, quality standards, and customer service best practices.
- Proficiency in MS Office and CRM tools.
- Ability to multitask and work in a fast-paced environment.

Eligibility Criteria
- Graduate in any discipline.
- 1 to 4 years of experience in International Voice Process, Customer Service, Customer Support, or Contact Center Operations.
- Prior experience in team coaching, mentoring, onboarding, or training new employees is highly preferred.
- Experience supporting customers across multiple regions within India is an added advantage.

Preferred Attributes
- Strong leadership and ownership mindset.
- Customer-centric approach with attention to detail.
- Ability to motivate and guide team members.
- Adaptable and eager to learn new processes and technologies.

Contact Details

Location: Hyderabad

Email: [email protected]

Interested candidates can share their updated resume at:

[email protected].

Best Regards

Ramya V

📌 Senior Executive (CSA) (Hyderabad)
🏢 TP
📍 Hyderabad