This is for international applicants only. If you are located in the U.S., please visit our Careers Page .

We are unable to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles, ONLY international employment agreements.

Curious ? Join the Insite Journey !

This is a remote role for individuals who currently reside in India, Compensation 260,000 - 320,000 INR/month, PTO, and benefits (health, dental, life) and more eligibility within 1 month of start date

Note: The is a direct employment opportunity, not a contractor prospect. Contractor contracts are not available for this role.

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

As a Senior CXone Architect, you will provide technical design authority for a NICE CXone environment, ensuring the platform remains scalable, cohesive, and aligned with business needs as it evolves. This is a hands-on role that combines architecture leadership with senior-level engineering support. You will evaluate changes with environment-wide impact, guide routing and integration strategy, and partner with stakeholders on platform roadmap, technical risk, and long-term design decisions.

How you can be Exceptional in this ro le:

- Own architecture reviews for the CXone environment, evaluating proposed changes for downstream impact before they reach production





- Set cross-system routing and skill strategy across voice and digital channels, ensuring routing logic scales effectively as volume, channels, or business units grow

- Serve as the final technical reviewer for recommendations with environment-wide impact, including major integrations, platform-wide configuration changes, and capacity or scaling decisions

- Provide senior-level, hands-on CXone engineering support alongside architectural responsibilities

- Partner with stakeholders on platform roadmap, technical risk, and long-term design decisions for the CXone environment

Provide technical oversight, guidance, and escalation support to CXone engineering resources

- How you will help us Succeed together:

- 5-8 years of telephony or contact center technology experience
- Current NICE CXone certification
- Demonstrated experience architecting or leading design decisions within a live, enterprise-scale CCaaS environment, preferably NICE CXone
- Strong working knowledge of CXone Studio, ACD/IVR design principles, and omnichannel routing architecture
- Demonstrated experience evaluating integration and system-change proposals for downstream and environment-wide risk

How you can Stand out:

- Experience mentoring or providing technical direction to engineering-level CXone staff

- Familiarity with adjacent contact center technologies, including PBX, CTI, VoIP, WFM, and CRM integration patterns

- Previous experience supporting a CXone environment within a remote, international, or distributed delivery model

Equal Opportunity Employer M/F/D/V

📌 Senior CXone Architect (India)
🏢 Insite Managed Solutions
📍 India