Salesforce Field Service Consultant /n /n Job Summary /n We are looking for an experienced Salesforce Field Service Consultant with 5+ years of Salesforce experience and strong expertise in Salesforce Field Service Lightning (FSL) and Service Cloud. The ideal candidate will have hands-on experience designing and implementing field service solutions, optimizing workforce and dispatch operations, and integrating Salesforce with external systems. The candidate should have a solid understanding of Salesforce configuration, security, automation, data model, integrations, and Field Service capabilities, along with the ability to work with business stakeholders to translate requirements into scalable Salesforce solutions. /n /n Key Responsibilities /n /n

- Design, configure, and implement Salesforce Field Service and Service Cloud solutions based on business requirements.

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- Configure and optimize Field Service Lightning (FSL) functionality, including workforce management, scheduling, dispatch, and technician mobility.

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- Work with business stakeholders to understand field service processes and translate them into Salesforce solutions.

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- Configure Flows, Approval Processes, Permission Sets, Profiles, Roles, and Salesforce Security Model.

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- Design and maintain Reports, Dashboards, and Salesforce Mobile Solutions.

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- Configure and support:

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- Workforce Management

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- Dispatch Operations

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- Scheduling and Optimization

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- Route Planning

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- Technician Mobility

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- Asset Management

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- Preventive Maintenance

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- Service Contracts

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- SLA Management

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- Develop solutions using Salesforce best practices while ensuring scalability, maintainability, and performance.

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- Support Salesforce integrations using REST/SOAP APIs and other integration mechanisms.

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- Participate in data migration activities using appropriate Salesforce data migration tools.

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- Support Salesforce deployment processes across development, testing, and production environments.

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- Collaborate with developers and technical teams on custom Salesforce solutions.

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- Troubleshoot application issues and provide functional and technical recommendations.

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- Prepare solution designs, configuration documentation, and technical/functional specifications where required.

/n /n /n Required Skills /n Salesforce Expertise /n /n

- Strong hands-on experience with Salesforce CRM.

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- Strong knowledge of Salesforce Service Cloud.

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- Strong expertise in Salesforce Field Service Lightning (FSL).

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- Experience configuring Salesforce Flows and Approval Processes.

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- Strong understanding of Salesforce Permission Sets, Profiles, Roles, and Security Model.

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- Experience creating Reports and Dashboards.

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- Experience with Salesforce Mobile Solutions.

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- Good understanding of the Salesforce Data Model.

/n /n /n Field Service Expertise /n Strong understanding and hands-on experience with: /n /n

- Workforce Management

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- Dispatch Operations

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- Scheduling and Optimization

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- Route Planning

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- Technician Mobility

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- Asset Management

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- Preventive Maintenance

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- Service Contracts

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- SLA Management

/n /n /n Technical Skills /n /n

- Knowledge of Salesforce APIs and Integrations.

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- Experience with REST and SOAP Web Services.

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- Experience with Salesforce data migration tools and processes.

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- Understanding of Salesforce deployment and release processes.

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- Basic understanding of Apex and Lightning Components is preferred.

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- Ability to work effectively with technical and functional teams.

/n /n /n Certifications /n /n

- Salesforce Certified Field Service Consultant – Mandatory

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- Salesforce Certified Administrator – Mandatory

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- Salesforce Platform Developer I (PD1) – Mandatory

/n /n /n Experience /n /n

- 5+ years of Salesforce experience.

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- Proven experience working as a Salesforce Field Service Consultant.

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- Strong hands-on experience implementing and supporting Salesforce Field Service solutions.

/n /n Experience working with enterprise Salesforce environments and complex business processes is preferred

📌 Salesforce Field Service Consultant (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru