Sales Team Leader (Insurance Outbound Sales)

Company: Globiva

Location: Gurgaon

Working Days: 6 Days a Week

Role Overview

We are looking for a performance-driven Sales Team Leader with strong experience in hardcore outbound insurance sales.

The ideal candidate will manage a team of sales executives, drive business targets, and ensure operational excellence by monitoring key

BPO metrics like attrition, shrinkage, occupancy, dialer utilization, and conversions.

Key Responsibilities

- Lead, manage, and motivate a team of outbound sales agents for insurance process.
- Drive sales conversions through effective team management and strategy.
- Track and manage key operational metrics:
- Attrition & Shrinkage: Ensure manpower stability and reduce absenteeism.
- Occupancy & Productivity: Monitor agent availability and output.
- Dialer Utilization: Ensure effective use of dialer for maximum connects.
- Conversion & Throughput: Achieve sales targets and improve efficiency.




- Conduct regular team huddles, coaching, and performance reviews.
- Manage escalations, resolve objections, and support agents in closure.
- Ensure compliance with process guidelines and quality standards.
- Prepare and analyze daily/weekly/monthly MIS reports on sales and operations.

Requirements

- Graduate/Undergraduate with relevant work experience.
- 24 years of hardcore outbound sales (insurance preferred).
- Minimum 1 year as a Team Leader in a BPO sales workplace.
- Robust understanding of BPO sales metrics (attrition, shrinkage, conversion, occupancy, dialer utilization, efficacy, throughput).
- Excellent communication, persuasion, and leadership skills.
- Proven record of meeting/exceeding sales and operational KPIs.

Contact PersonHR Dheeraj : (phone hidden)

📌 Sales Team Lead (Gurugram)
🏢 globiva
📍 Gurugram