Sales & Operations Executive

Company: On Spot Energy

Location: Nashik, Maharashtra

Job Type: Full-time

Experience: 1–3 years

Department: Sales & Operations

About On Spot Energy

On Spot Energy is a Made-in-India portable power solutions company focused on providing reliable, portable and practical power backup for consumers, creators, WFH professionals, micro-businesses and entrepreneurs.

We are looking for a proactive and organized Sales & Operations Executive to join our growing team and manage day-to-day sales coordination and customer operations.

Job Summary The Sales & Operations Executive will be responsible for managing customer enquiries, order processing, sales follow-ups, delivery coordination, customer feedback and backend sales operations.

The ideal candidate should be comfortable speaking with customers, coordinating with internal teams, maintaining records and ensuring that every order moves smoothly from enquiry to delivery.

Key Responsibilities

Sales & Customer Coordination

- Handle customer enquiries through phone, WhatsApp and other channels.
- Follow up with leads and customers to support sales conversions.
- Explain product features, pricing, offers, EMI and order process to customers.
- Maintain regular follow-ups with pending and interested customers.
- Coordinate with customers regarding order confirmation and payment.

Order & Delivery Operations

- Manage and track daily online and offline orders.
- Coordinate with the shipping/logistics team for timely dispatch and delivery.
- Track shipments, delayed deliveries, RTOs and customer delivery issues.
- Follow up with customers for delivery confirmation and feedback.
- Handle basic order-related complaints and coordinate their resolution.

Backend Sales Operations

- Maintain accurate customer, order and sales records.
- Update daily sales and order reports.
- Track pending orders, cancellations, returns and replacements.
- Coordinate with the billing and finance team for invoices and payment-related queries.




- Coordinate with warehouse and operations teams for stock and dispatch requirements.
- Maintain proper documentation and follow internal SOPs.

Customer Feedback & Relationship Management

- Collect customer feedback after product delivery.
- Follow up for testimonials, reviews and referrals.
- Maintain customer records for future communication and repeat sales.
- Identify recurring customer issues and share insights with the management team.

Reporting

- Prepare daily/weekly sales and operations reports.
- Track leads, conversions, orders, cancellations, RTOs and deliveries.
- Highlight pending tasks and operational issues to the management.
- Ensure all sales and customer data is updated accurately.

Requirements
- 1–3 years of experience in Sales, Sales Operations, Customer Support, E-commerce Operations or a similar role.
- Excellent communication and interpersonal skills.
- Comfortable speaking with customers over phone and WhatsApp.
- Good knowledge of MS Excel / Google Sheets.
- Strong follow-up and coordination skills.
- Valuable organizational and time-management skills.
- Ability to handle multiple tasks in a fast-paced startup environment.
- Proactive attitude and strong attention to detail.
- Hindi, English and Marathi communication skills will be an advantage.

Who We're Looking For

We are looking for someone who is:

- Proactive & responsible
- Good at follow-ups
- Customer-focused
- Organized & detail-oriented
- Comfortable with sales conversations
- Good at coordination
- Ready to take ownership of tasks

Experience with D2C, e-commerce, Shopify/WooCommerce, Amazon, Shiprocket, GoKwik, Cashfree or other sales/order management platforms will be an added advantage.

What You’ll Get

- Opportunity to work with a fast-growing D2C startup.
- Hands-on exposure to Sales, D2C, E-commerce & Operations.
- Opportunity to work directly with the founding team.
- Learning and growth opportunities in a startup environment.
- Performance-based growth opportunities.

To Apply:

Send your updated CV to [email protected]

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Flexible schedule
- Paid sick time

Work Location: In person

📌 Sales & Operations Executive (Satpur Colony)
🏢 ON SPOT ENERGY
📍 Satpur Colony