JOB DESCRIPTIONSales Merchandiser – Domestic & Export

Company: Jhelum Impex

Department: Sales & Merchandising

Position: Sales Merchandiser – Domestic & Export

Employment Type: Full-Time

Experience: 1–4 years

Location: [Location]

Job Summary

Jhelum Impex is looking for an enthusiastic, organized, and result-oriented Sales Merchandiser – Domestic & Export to manage customer coordination, sales follow-ups, merchandising activities, and order execution across both domestic and international markets.

The candidate will act as a key link between buyers/customers and internal teams, ensuring that customer requirements are clearly understood and orders are executed accurately and on time. The role will involve handling inquiries, quotations, samples, product development, order follow-ups, production coordination, dispatches, and after-sales support.

The ideal candidate should have strong communication and negotiation skills, commercial awareness, excellent follow-up capabilities, and the ability to manage multiple customers and orders simultaneously.

Key Responsibilities1. Domestic & Export Sales

- Handle sales inquiries and customer requirements from domestic as well as international buyers.
- Develop and maintain strong relationships with existing customers, buyers, distributors, retailers, and sourcing companies.
- Identify potential customers and support new business development in domestic and international markets.
- Follow up on leads, inquiries, quotations, samples, and purchase orders.
- Assist in achieving assigned sales and business-development targets.
- Understand customer requirements, product specifications, quantities, pricing, delivery schedules, and payment terms.
- Participate in customer meetings, buyer presentations, exhibitions, and trade fairs whenever required.

1. Merchandising & Order Management

- Manage the complete merchandising cycle from inquiry → quotation → sampling → order confirmation → production → quality → dispatch → delivery.
- Prepare and maintain product catalogs, quotations, price lists, specifications, sample records, and order sheets.
- Coordinate product development and sampling according to customer requirements.
- Ensure accurate communication of buyer specifications, measurements, colors, materials, packaging, labeling, and other requirements.
- Track order progress and provide timely updates to customers and management.
- Monitor production schedules and coordinate with internal teams to ensure timely completion.
- Identify potential delays and proactively communicate solutions to customers and management.

1. Export Coordination

- Coordinate with export customers regarding order requirements, shipping schedules,



documentation, and delivery timelines.
- Liaise with production, quality, packing, logistics, and documentation teams for smooth execution of export orders.
- Coordinate with freight forwarders, shipping agents, and logistics partners as required.
- Assist with export documentation, including commercial invoices, packing lists, shipping-related documents, and other buyer-specific documentation.
- Follow up on shipment schedules and ensure timely dispatches.
- Maintain proper records of export orders, shipments, customer correspondence, and documentation.
- Ensure compliance with customer-specific packaging, labeling, inspection, and shipping requirements.

1. Customer Relationship Management

- Maintain regular communication with customers through email, phone, WhatsApp, video calls, and meetings.
- Respond promptly and professionally to customer inquiries and requests.
- Handle customer complaints and coordinate internally for quick resolution.
- Collect customer feedback and communicate it to the relevant teams.
- Maintain long-term relationships with key customers and identify opportunities for repeat orders and upselling.

1. Product & Market Development

- Keep track of market trends, customer preferences, competitor products, pricing, and new product opportunities.
- Support the development of new products based on market and customer requirements.
- Coordinate with design, sourcing, production, and product-development teams.
- Assist in preparing product presentations, catalogs, samples, and collections for buyers.
- Identify opportunities for expanding the company's product range and customer base.

1. Pricing & Commercial Coordination

- Prepare quotations and costing sheets based on customer requirements.
- Coordinate internally to obtain product costing, production timelines, and freight-related information.
- Support negotiations on pricing, quantities, payment terms, delivery schedules, and other commercial requirements.
- Maintain updated customer-specific pricing and product information.
- Ensure that confirmed orders accurately reflect agreed commercial and product terms.

1. Reporting & Documentation

- Maintain updated records of inquiries, quotations, samples, orders, shipments, and customer follow-ups.
- Prepare regular sales and order-status reports for management.




- Track pending inquiries, samples, purchase orders, payments, and shipments.
- Maintain organized customer databases and communication records.
- Ensure all order-related information is accurately documented and communicated to relevant departments.

Required Qualifications & Skills
- Graduate in Business Administration, Commerce, Marketing, Textiles, Fashion, or a related field.
- 1–4 years of experience in sales, merchandising, export sales, domestic sales, or customer coordination.
- Experience in home furnishings, textiles, handicrafts, lifestyle products, furniture, or related industries will be preferred.
- Excellent written and verbal communication skills in English.
- Strong email drafting and professional communication skills.
- Good negotiation and customer relationship-management skills.
- Strong follow-up and coordination abilities.
- Valuable knowledge of MS Excel, Word, PowerPoint, and email.
- Ability to work with quotations, costing sheets, order trackers, and sales reports.
- Strong attention to detail and ability to manage multiple customers/orders simultaneously.

Preferred Experience Candidates with experience in any of the following will be preferred:
- Export merchandising
- International buyer coordination
- Domestic B2B sales
- Home textile/furnishing sales
- Handicraft or lifestyle product merchandising
- Product development and sampling
- Export documentation and logistics coordination
- Trade fairs and buyer exhibitions
- B2B customer acquisition and business development

Key Performance Indicators (KPIs)
- Achievement of domestic and export sales targets
- New customer and buyer acquisition
- Inquiry-to-order conversion
- Customer retention and repeat business
- Timely follow-up on inquiries and orders
- On-time order execution and dispatch
- Accuracy of quotations and order details
- Customer satisfaction
- Effective coordination with production, quality, logistics, and accounts teams
- Timely submission of sales and merchandising reports

Ideal Candidate The ideal candidate will be a self-driven sales and merchandising professional who can effectively manage both customer relationships and internal coordination. The person should be commercially aware, proactive in follow-ups, comfortable communicating with domestic and international buyers, and capable of taking ownership of an order from initial inquiry through final delivery. Salary: Competitive, based on experience and suitability

Location:riico mansarovar

Joining:immediate

Experience: 1–4 years

Pay: ₹20,000.00 - ₹25,000.00 per month

Education

- Higher Secondary(12th Pass) (Preferred)

Work Location: In person

📌 Sales Merchandiser (Jaipur)
🏢 Jhelum Impex
📍 Jaipur