Call Center sales manager (E-commerce / Direct Sales) /n Location: Thane – Wagle Estate /n Work Mode: 100% On-site /n /n Team Size: 80+ Employees in India Operations /n Experience: 8+ Years /n /n Role Overview /n We are looking for a dynamic and result-oriented Sales Director – Call Center to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture. /n The ideal candidate should have strong experience in outbound telesales operations, team leadership, KPI management, coaching, and sales process optimization. /n /n Key Responsibilities /n /n

- Lead the daily operations of the outbound sales call center to achieve business targets

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- Develop sales processes, SOPs, and operational policies

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- Define and track KPIs for telesales teams

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- Create effective sales scripts, campaigns, and promotional strategies

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- Monitor call quality, team productivity, and customer interactions

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- Analyze sales data and operational metrics to improve efficiency and conversions

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- Conduct performance reviews, coaching,



and training sessions

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- Handle escalated customer concerns and complex operational issues

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- Drive employee engagement, motivation, and retention

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- Manage workforce planning, hiring, and performance management

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- Prepare daily and weekly sales performance reports

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- Collaborate closely with senior leadership on business growth strategies

/n /n /n Required Skills & Experience /n /n

- Graduate in any discipline (10+2+3 education system)

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- 8+ years of experience in outbound telesales/call center operations

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- Minimum 6 years in leadership roles managing teams of 50+ members

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- Strong experience in sales operations, coaching, and team performance management

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- Excellent analytical and reporting skills with a data-driven mindset

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- Solid communication and stakeholder management skills

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- Experience working in fast-paced or startup-like environments is preferred

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- Energetic, proactive, and execution-focused leadership style

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- Fluent English communication skills required

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📌 Sales Director - Call center &C (Thane)
🏢 Elitez India
📍 Thane