– Retail Store Assistant (Pharmacy) Job Title: Retail Store Assistant – Pharmacy Department: Retail Pharmacy / Store Operations Employment Type: Full-Time Work Pattern: 24-Hour Pharmacy Operations Shift Duration: 10 Hours per Shift Reporting To: Store Manager Job Summary: We are looking for a responsible, customer-focused, and detail-oriented Retail Store Assistant to support the day-to-day operations of a 24-hour pharmacy. The role includes customer service, billing, inwarding and receiving stock, inventory management, product arrangement, expiry management,home-deliveries, and general store operations . The employee will work on a rotating roster of 10-hour shifts , including day, evening/night shifts, Sundays, and public holidays as per operational requirements.

Weekly offs will be provided on a rotational basis .

Key Responsibilities: Stock Inwarding & Receiving: Receive medicines, healthcare products, and other pharmacy/store supplies from authorized suppliers. Verify incoming stock against the purchase order, invoice, delivery challan, or other applicable documents. Check product name, quantity, batch number, expiry date, MRP, and physical condition of received products.

Identify and report shortages, excess quantities, damaged products, wrong items, or discrepancies to the Store Manager. Ensure proper inward entry in the pharmacy software/system and generate or support GRN (Goods Receipt Note) as applicable. Ensure received products are appropriately labeled and transferred to the designated storage/shelf area.

Follow required procedures for cold-chain or temperature-sensitive products and immediately escalate any temperature or storage concern. Ensure proper documentation and filing of inward-related records. Coordinate with suppliers and internal teams regarding stock discrepancies when required.

Inventory & Stock Management: Arrange products systematically according to category, product type, and designated storage locations. Follow FEFO (First Expiry, First Out) principles for stock rotation. Regularly check expiry dates and identify near-expiry, expired, damaged, or non-saleable products.

Assist in physical stock counts, cycle counts, and periodic inventory audits.



Monitor stock levels and report low-stock, excess-stock, or fast-moving items to the supervisor. Maintain accuracy of physical stock against system inventory.

Assist with stock transfers, returns, replacements, and other inventory-related activities as authorized. Ensure medicines and other products are stored under the required conditions and in designated locations.

Customer

Service & Sales Support: Greet and assist customers professionally. Help customers locate medicines, healthcare products, personal care products, and other store items. Operate the billing/POS system and process transactions accurately. Handle cash, card, UPI/digital payments, and other approved payment methods. Escalate prescription-related, clinical, or medical queries to the pharmacist on duty. Maintain professional and courteous communication with customers at all times.

Store Operations: Maintain shelves, counters, storage areas, and customer areas in a clean and organized condition. Ensure proper product display, shelf labeling, and merchandising. Support opening, closing, and shift-handover procedures as applicable.

Ensure all pending activities, stock discrepancies, inward issues, customer matters, and operational concerns are properly communicated during shift handover. Report equipment, security, safety, maintenance, or operational issues promptly. Follow all pharmacy, company, safety, hygiene, and operational SOPs. 24-Hour Shift Responsibilities: The pharmacy operates 24 hours a day, 7 days a week .

The employee must be flexible and willing to work according to the assigned roster. Work 10-hour rotating shifts . Shifts may include day, evening, and night shifts . Work on Sundays and public holidays as per the roster.





Weekly off will be provided on a rotational basis and may fall on any day of the week. Be prepared for rotation between day and night shifts based on operational requirements. Report on time and complete proper handover before leaving the shift.

Ensure continuity of store operations during night and low-staff periods.

Qualifications &

Experience: Minimum qualification: 10th/12th standard or equivalent . Previous experience in pharmacy retail, medical store, hospital pharmacy, supermarket, or retail operations is preferred.

Experience in stock inwarding, inventory handling, billing, and POS operations will be an advantage. Basic computer knowledge. Good communication and customer-service skills. Ability to work in a fast-paced 24-hour retail environment.

Willingness to work rotational day/night shifts, Sundays, and holidays. Key SkillsStock inwarding and receiving Inventory management GRN/system entry Batch and expiry-date checking FEFO stock rotation Billing/POS operations Customer service Cash handling Basic computer skills Attention to detail Documentation Teamwork and communication Shift flexibility Key Performance Indicators: Performance may be assessed based on: Accuracy of stock inwarding and GRN entries. Accuracy of quantity, batch, expiry, and MRP verification.

Inventory accuracy and reduction of stock discrepancies. Proper expiry and FEFO management. Billing and transaction accuracy. Customer service and satisfaction. Timely completion of assigned store activities.

Adherence to SOPs and pharmacy procedures. Attendance, punctuality, and roster compliance. Quality of shift handover and teamwork.

Key Note: This is a non-clinical retail support position .

The Retail Store

Assistant must not provide medical advice, recommend prescription medicines, or perform duties requiring a pharmacist's professional qualification or authorization. All clinical, prescription, or medication-related queries must be referred to the pharmacist on duty. The employee is required to work as per the 24-hour rotating roster , including 10-hour day/night shifts, Sundays, public holidays, and rotational weekly offs, subject to applicable company policies and labour laws.

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