– TEAM MEMBER Position: Team Member (TM) Department: Operations Location: Store Reporting To: Shift Manager / Assistant Manager / Restaurant Manager Job SummaryThe Team Member is responsible for supporting day-to-day restaurant operations, ensuring quality food preparation, excellent customer service, cleanliness, and smooth functioning of the store as per company standards. Key ResponsibilitiesGreet and serve customers in a polite and professional manner. Take customer orders accurately and process orders as per the defined process.

Prepare food and beverages as per company recipes, quality standards, and SOPs. Maintain proper hygiene and cleanliness of the kitchen, dining area, counter, and other store areas. Follow food safety and personal hygiene standards at all times.

Ensure proper handling, storage, and preparation of food items. Assist in receiving, checking, and storing inventory as instructed. Maintain proper stock rotation and inform the Shift Manager about stock requirements or shortages.

Follow all operational SOPs and instructions given by the reporting manager. Ensure correct packing and timely handover of customer orders. Handle customer queries and complaints professionally and escalate issues to the manager when required.





Support the team during peak hours to ensure smooth and timely operations. Follow cash handling and billing procedures, wherever assigned. Maintain cleanliness and organization of all workstations throughout the shift.

Complete opening, closing, and cleaning activities as assigned. Follow all company policies related to attendance, punctuality, grooming, hygiene, and discipline. Perform any other operational duties assigned by the reporting manager.

Required Skills & CompetenciesGood communication and customer service skills. Positive attitude and willingness to learn. Ability to work effectively in a team. Basic understanding of hygiene and food safety. Good time management and ability to work in a quick-paced environment. Responsible and disciplined towards work. Willingness to work in rotational shifts, weekends, and holidays as per business requirements.

Educational

QualificationMinimum 10th / 12th Pass preferred. Freshers can apply.

Key Performance

Areas (KPIs)Customer service and satisfaction. Food quality and adherence to SOPs. Order accuracy and timely service. Store cleanliness and hygiene. Attendance and punctuality. Teamwork and operational discipline. Compliance with company policies and procedures.

📌 Restaurant Staff (Indore)
🏢 Burger Farm India Private
📍 Indore