Company Description RK Group is a diversified organization focused on delivering reliable, customer-centered services across its business lines. The company is committed to building long-term partnerships with clients through consistent quality, transparency, and ethical practices.

RK Group values collaboration, professional growth, and a supportive work environment for its team members. Joining RK Group offers opportunities to develop strong client management skills and contribute to the company’s continued expansion. The organization encourages initiative and accountability at every level.

Role Description The Relationship Manager is a full-time, on-site role based in Firozabad. This role is responsible for managing and strengthening relationships with existing clients, serving as a primary point of contact for inquiries, service issues, and ongoing support. Day-to-day tasks include understanding client needs, coordinating with internal teams to deliver timely solutions, tracking client satisfaction, and identifying opportunities for additional services or improvements.

The Relationship

Manager will maintain accurate records of client interactions, prepare regular reports on account status, and assist in developing strategies to enhance client retention.



The role also involves attending meetings, following up on action items, and representing the company in a qualified, customer-focused manner.

Qualifications

- Solid client relationship management and customer service skills, with the ability to build trust and maintain long-term partnerships.
- Solid communication and interpersonal skills, including clear verbal and written communication and active listening abilities.
- Organizational and time-management skills to handle multiple accounts, prioritize tasks, and meet deadlines.
- Basic proficiency in office software and CRM or account management tools to document interactions and prepare reports.
- Analytical and problem-solving abilities to understand client needs, resolve issues, and propose practical solutions.
- Bachelor’s degree in business, commerce, management, or a related field, or equivalent practical experience.
- Ability to work on-site in Firozabad, collaborate with cross-functional teams, and adapt to a fast-paced environment.
- Prior experience in relationship management, sales support, account management, or customer success is preferred but not mandatory.

📌 Relationship Manager (Firozabad)
🏢 RK Group
📍 Firozabad