Regional Operations Manager – Multi-Unit Retail & Services Operations

Hyderabad (Pan-India Travel) · Ode by Ridhira (Ridhira Group)

About Ode by Ridhira

Ode is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group — 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like high-performance retail businesses: tight unit economics, strong SOPs, and a relentless focus on guest experience.

Role Overview A hands-on, field-intensive leadership role owning *day-to-day operations, P& L, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses — spa/salon/clinic experience is welcome but **not required*.

Key Responsibilities

Own complete P& L for assigned outlets — revenue, cost control, [EBITDA]margin, Drive revenue via membership/subscription sales, renewals, upsell, cross-sell and footfall-to-conversion Improve core retail metrics — staff productivity, utilisation/occupancy, retention, Enforce SOPs, service protocols, hygiene, guest safety, quality benchmarks Track [NPS]() and mystery audits; own the guest experience Recruit, train, mentor and manage floor + front-office teams; control attrition Run operations across formats — airport, hotel, mall, high-street Manage inventory, retail products, procurement, shrinkage Ensure statutory, lease,



[Shops & Establishments](), GST and operational compliance Support new-outlet launches, pre-opening, fit-outs, ramp-up Preferred Candidate Profile

9–15 years in multi-unit / cluster / area operations in any professionally-run consumer-services or retail format Backgrounds welcome: salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness, fashion & beauty retail, hospitality, banking-retail branch ops Proven ownership of 4+ outlets with full P& L Strong on membership / subscription revenue models Comfortable travelling 60%+ Data-fluent: POS, CRM, dashboards, roster tools (Zoho, or similar) Preferred Experience

Airport / hotel / mall / high-street retail operations Teams of 400+ Pre-opening & recent-unit launches Target backgrounds (illustrative):

Kaya · Kaya Skin Clinic · VLCC · Enrich Salons · Lakmé Salon · Naturals · Jean-Claude Biguine · Four Fountains · Tattva · O2/Ode · Oliva · Clear Skin · Lenskin/Lenskart · Titan Eye+ · Starbucks India · Domino's · Third Wave · Cult.fit · Shoppers Stop · Nykaa retail · and similar multi-location consumer businesses.

Apply via Linked In Easy Apply · anusha@ · +91 73866 88223

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📌 Regional Operations Manager (Hyderabad)
🏢 Ridhira Group - Building World's largest Wellness Communities
📍 Hyderabad