- Main Responsibilities A.

Customer

Reception &

- Enquiry Welcome customers visiting the showroom. Understand customer requirements and guide them about product Maintain a professional and friendly showroom setting. Register every showroom visitor in the customer enquiry register/CRM. Provide basic information about EV scooters, finance, exchange, test rides and service support. B.

Customer

Calling &

- Follow-up Make daily calls to new customer enquiries. Follow up with customers who have taken a test ride. Follow up with quotations and pending bookings. Call old/existing customers for referrals and repeat business. Contact customers regarding offers, finance schemes and exchange opportunities. Maintain a proper follow-up schedule and ensure no lead is missed. C. Lead &
- Data Management Maintain updated records of:



Customer name Mobile number Location Scooter/model interested in Enquiry date Test ride status Finance requirement Exchange requirement Quotation given Follow-up date Booking status Lost/converted lead reason D.

Test Ride Management

Schedule customer test rides. Maintain the test-ride register. Coordinate with the Sales Executive for test rides. Record customer feedback after the test ride. Follow up with the customer after 1–2 days. E. WhatsApp &

- Digital Enquiries Respond to customer enquiries received through WhatsApp. Share approved scooter photos, specifications, offers and showroom location. Forward serious enquiries to the Sales Executive/Owner.

Maintain

WhatsApp lead records. Follow up with customers who have asked for prices or brochures.

📌 Receptionist / Front Office Executive (Nagpur)
🏢 Viman Overseas Impex
📍 Nagpur