Position: Receptionist

Department: Front Office / Patient Services

Employment Type: Full-time

Job Summary:

We are looking for a friendly, professional, and well-organized Receptionist to manage the hospital front desk and assist patients, attendants, and visitors. The candidate will be responsible for handling patient enquiries, appointments, registration, telephone calls, and coordination with different hospital departments while ensuring a smooth and welcoming experience for patients.

Key Responsibilities:

- Welcome and assist patients, attendants, and visitors in a polite and professional manner.
- Handle front-desk operations and provide information regarding hospital services and departments.
- Register patients and maintain accurate patient information and records.
- Schedule, confirm, and manage appointments with doctors and consultants.
- Handle incoming and outgoing telephone calls and respond to patient enquiries.
- Guide patients to the appropriate department, doctor, or service.
- Coordinate with doctors, nurses, billing, laboratory, pharmacy, and other hospital departments as required.
- Assist patients with basic queries regarding appointments, reports, billing, and hospital procedures.
- Maintain proper records, registers, and front-office documentation.




- Handle patient and visitor concerns professionally and escalate issues to the appropriate department when required.
- Maintain confidentiality of patient information and follow hospital policies.
- Ensure the reception/front-office area remains organized and professional.
- Perform other administrative and front-office duties as assigned by management.

Qualification:

- Minimum 12th pass / Graduate from a recognized institution.
- Candidates with a degree/diploma in Hospital Administration, Healthcare Management, or a related field will be preferred.

Experience:

- Prior experience in a hospital, clinic, healthcare facility, hotel, or customer-service/front-office role is preferred.
- Freshers with good communication and interpersonal skills may also be considered.

Required Skills:

- Excellent communication and interpersonal skills.
- Polite, courteous, and patient-friendly attitude.
- Good Hindi and English communication skills.
- Basic computer knowledge and proficiency in MS Office.
- Valuable organizational and time-management skills.
- Ability to handle multiple tasks in a busy hospital environment.
- Professional appearance and positive attitude.
- Ability to handle patients and attendants calmly and respectfully.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Receptionist (Panchkula)
🏢 Dhawan Hospital
📍 Panchkula