Role Overview

We are looking for a polite, organised, and patient-focused Telecalling Executive to handle enquiries, explain our services, schedule appointments, and follow up with patients.

Key Responsibilities

- Handle incoming calls and make outbound calls to patients who have enquired about our services.
- Provide accurate information about MRI, CT scans, pathology tests, pricing, centre timings, and appointments.
- Follow up on enquiries received through calls, WhatsApp, advertisements, and other channels.
- Convert interested enquiries into confirmed appointments through helpful, clear communication.
- Coordinate with reception and diagnostic teams to check availability and schedule bookings.
- Send appointment confirmations, reminders, location details, and preparation instructions approved by the clinical team.
- Follow up with patients who miss appointments and assist with rescheduling.
- Maintain accurate records of enquiries, call outcomes, bookings, and pending follow-ups.
- Collect patient feedback and escalate complaints or medical questions to the appropriate team.




- Maintain patient confidentiality and communicate with empathy and respect.

Candidate Requirements

- Minimum qualification: Class 12; graduates preferred.
- Previous experience in telecalling, customer service, or patient coordination preferred. Candidates with healthcare or diagnostics experience will have an advantage.
- Positive communication skills in Hindi and Marathi; working knowledge of English preferred.
- Basic computer skills, including Excel, WhatsApp Business, and data entry.
- Strong listening skills, a courteous telephone manner, and consistent follow-up habits.
- Ability to explain information clearly and work towards enquiry follow-up and appointment targets.

Performance Expectations

- Timely responses to patient enquiries.
- Consistent follow-ups and accurate appointment scheduling.
- Complete and updated call records.
- Positive patient experience and professional communication.

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Receptionist and telecaller (Matunga)
🏢 Chaar Sahibzaade MRI u0026 CT Scan Centre
📍 Matunga