Improvement –

•Responsible for improving 3M,12M & WM CPU. •Analyse claim data from field and update the part status and report to After sales •Making trend for the top claims and focus for the issue closure •Validate the effectiveness of CM by duplication of part in durability cars. •Child part reduction for field claims, reduce the claim cost in field. Corrective Action :

•Responsibility for field part simulation and issue confirmation done with Aftersales •Prompt response for field critical issues and reply with temp action •Planning supplier audit to ensure the process and have a quality control •Establishing, maintaining an effective corrective action procedure. Campaign :

•Decision plan & Preparation of campaign approvals.



•Prepare VIN list for field campaign and yard based on concern severity Service Action :

•Develop decision plans and secure approvals for field campaigns and recalls.

•Generate targeted VIN lists for field and yard campaigns based on concern severity.

•Prepare transparent Technical Information Bulletins (TIB) and Technical Service Bulletins (TSB) to prevent misdiagnosis and improper field claims.

•Conduct dealer visits for critical and safety-related issues to analyze failures and deliver prompt feedback.

•Ensure timely SQVOC (Supplier Quality Warranty Claim) closure with proper feedback and countermeasures for both domestic and export markets.

📌 Quality Assurance - Improvement Specialist (Anantapur)
🏢 Kia India
📍 Anantapur