Role: Quality Analyst

Location: Karol Bagh , Recent Delhi

Position Overview

We are seeking a highly skilled and detail-oriented Quality Analyst to join our team. The ideal candidate will have a deep understanding of root cause analysis, fraud analysis, and data analysis. This role requires proficiency in Excel, exceptional problem-solving skills, and excellent communication abilities.

The Quality

Analyst will be responsible for ensuring the highest quality standards for both voice and non-voice processes, identifying areas of improvement, and implementing effective solutions.

Key Responsibilities

- Quality Monitoring:
- Conduct regular quality audits for both voice and non-voice processes.
- Monitor and evaluate the quality of inbound and outbound calls, emails, chat, and other communication channels.
- Ensure compliance with company standards and regulatory requirements.

- Root Cause Analysis:
- Identify and analyze the root causes of quality issues and process inefficiencies.
- Develop and implement corrective action plans to address identified issues.
- Track the effectiveness of implemented solutions and make necessary adjustments.

- Fraud Analysis:
- Conduct fraud detection and prevention activities across all processes.
- Analyze patterns and trends to identify potential fraudulent activities.




- Collaborate with the fraud prevention team to develop strategies and tools to mitigate fraud risks.

- Data Analysis:
- Collect, analyze, and interpret data to identify trends and patterns.
- Prepare detailed reports and presentations to communicate findings and recommendations.
- Use data to drive decision-making and process improvements.

- Excel Proficiency:
- Utilize advanced Excel functions and tools for data analysis and reporting.
- Create and maintain comprehensive dashboards and reports.
- Automate repetitive tasks and processes using Excel macros and VBA (Visual Basic for Applications).

- Communication:
- Effectively communicate findings, recommendations, and action plans to stakeholders.
- Conduct training sessions and workshops to educate teams on quality standards and best practices.
- Collaborate with cross-functional teams to drive quality improvements.

Incentive: Perk and benefits are also available. Interested candidates can call or WhatsApp on (phone hidden) HR Mamta

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Education

- Bachelor's (Preferred)

Experience:
- total work: 1 year (Preferred)

Work Location: In person

📌 Quality Analyst (Delhi)
🏢 Atiya Herbs
📍 Delhi