TeamLease EdTech – Company Brief /n TeamLease EdTech is a leading learning and employability solutions company in India, focused on improving access to quality education and employment. It is a part of the TeamLease Services group, which is one of India's largest staffing and human resource companies. /n Project Manager- /n Document Verification /n /n

- Knowledge in Advance Excel- MIS Report (VLookup, Pivot Table, Formatting, Formulas, Report, etc)

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- Collate the data from respective stake holders and preparing report in MS Excel.

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- Liaising with Institution.

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- Familiar with CRM systems and practices.

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- Ensure adherence to SLAs for response and resolution times.

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- Monitor the implementation of continuous improvement initiatives.

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- Achieve and maintain an average response time for student queries

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- Monitor the number of issues escalated to higher levels.

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- Identify and address potential issues before escalation.

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- Analysing the data regularly to provide information required by the respective Head of Departments.

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- Maintain and Provide metrics for reporting to the respective stakeholders.

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- Manage Programs and maintain timelines in sending the verification list, release of offer letters.

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- Learn, understand, and assess existing academic operations processes across various Institutes and provide support and improvements.

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📌 Project Manager - Edtech Operations (Sri City) (Tirupati)
🏢 TeamLease Edtech
📍 Tirupati