Program Manager Area(s) of responsibility Production Support / Service Delivery Lead | 8-12 Years Experience • Lead mission-critical Production Support engagements in a 24x7 support environment.

- Manage client relationships and ensure high customer satisfaction.
- Drive SLA adherence, service governance, and operational excellence.
- Handle incident, problem, and change management processes effectively.
- Conduct root cause analysis and implement preventive actions.
- Lead service improvement initiatives to enhance reliability and performance.
- Coordinate cross-functional teams, vendors, and stakeholders.
- Ensure teams are adequately trained and resourced.
- Implement best practices in application design, deployment, monitoring, and maintenance.
- Track industry trends and drive continuous improvement for optimal application availability and business continuity.

Skills with M/O flag are part of Specialization Scrum - PL4 (Mandatory) Help the tribe -PL4 (Behavioural)



Software Configuration - PL2 (Optional) Think Holistically -PL4 (Behavioural) Win the Customer -PL4 (Behavioural) One Birlasoft -PL4 (Behavioural) Results Matter -PL4 (Behavioural) Stakeholder Relationship Management -PL3 (Functional) Get Future Ready -PL4 (Behavioural) Demand Management -PL3 (Functional) Change Control -PL4 (Functional) P&L; Management -PL3 (Functional) Account Management -PL2 (Functional) Quality Assurance -PL3 (Functional) Programme Management -PL2 (Functional) Estimation & Scheduling -PL4 (Functional) Enterprise And Business Architecture - PL3 (Mandatory) Project Management -PL4 (Functional) Change management - PL3 (Mandatory) Team Management -PL3 (Functional) Agile Protected - PL4 (Mandatory) Proposal Building -PL2 (Functional) Requirements Definition And Management -PL4 (Functional) Experience Level Senior Level

📌 Program Manager - Production Support and Service Delivery (Hyderabad)
🏢 Birlasoft
📍 Hyderabad