Area(s) of responsibility

Production Support / Service Delivery Lead | 8-12 Years Experience

- Lead mission-critical Production Support engagements in a 24x7 support environment.

- Manage client relationships and ensure high customer satisfaction.

- Drive SLA adherence, service governance, and operational excellence.

- Handle incident, problem, and change management processes effectively.

- Conduct root cause analysis and implement preventive actions.

- Lead service improvement initiatives to enhance reliability and performance.

- Coordinate cross-functional teams, vendors, and stakeholders.

- Ensure teams are adequately trained and resourced.

- Implement best practices in application design, deployment, monitoring, and maintenance.

- Track industry trends and drive continuous improvement for optimal application availability and business continuity.

Skills with M/O flag are part of Specialization

Scrum - PL4 (Mandatory)

Help the tribe -PL4 (Behavioural)





Software Configuration - PL2 (Optional)

Think Holistically -PL4 (Behavioural)

Win the Customer -PL4 (Behavioural)

One Birlasoft -PL4 (Behavioural)

Results Matter -PL4 (Behavioural)

Stakeholder Relationship Management -PL3 (Functional)

Get Future Ready -PL4 (Behavioural)

Demand Management -PL3 (Functional)

Change Control -PL4 (Functional)

P&L; Management -PL3 (Functional)

Account Management -PL2 (Functional)

Quality Assurance -PL3 (Functional)

Programme Management -PL2 (Functional)

Estimation & Scheduling -PL4 (Functional)

Enterprise And Business Architecture - PL3 (Mandatory)

Project Management -PL4 (Functional)

Change management - PL3 (Mandatory)

Team Management -PL3 (Functional)

Agile Secure - PL4 (Mandatory)

Proposal Building -PL2 (Functional)

Requirements Definition And Management -PL4 (Functional)

📌 Program Manager (Hyderabad)
🏢 Birlasoft
📍 Hyderabad