About the Role

nAs an L1 Design Support Agent, you will be the frontline support representative for our Design products, assisting customers through phone. This is a resolution-focused role where you'll troubleshoot, investigate, and resolve customer issues while delivering an exceptional support experience.

nPosition: Product Support Engineer – International Voice Process

nLocation: Ambattur, Chennai (Work from Office)

nShift: Night Shift

nWeekly Off: Rotational Weekdays

nPlease note that this role is intended for experienced candidates and is not suitable for freshers.

nEligibility:

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- Minimum 6 months of experience in an International Voice Process.
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- Technical Support experience is mandatory.
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- Excellent verbal communication skills in English.
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- Robust troubleshooting, analytical, and customer handling skills.
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nKey Responsibilities

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- Provide first-line support via phone.
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- Maintain high standards of ticket documentation, SLA adherence, and customer communication.
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- Contribute to knowledge base improvements.
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nWhat We're Looking For

nRequired Skills

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- Experience in Customer Support, Technical Support, Service Desk, Product Support, or similar software support environments.
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- Strong verbal and written English communication skills.
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- Excellent customer service mindset with empathy, professionalism, and problem-solving abilities.
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- Ability to follow documented processes and troubleshoot software issues effectively.
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nAbout us:





nMovate is a leading global digital technology and customer experience (CX) services company that partners with some of the world's most recognized brands to deliver innovative business solutions. With expertise spanning technical support, customer experience management, digital engineering, AI-driven services, and business transformation, Movate empowers organizations to accelerate growth while fostering a culture of innovation, continuous learning, and career development for its employees.

nAt Movate, you'll have the opportunity to work with a global organization that values innovation, continuous learning, and professional growth. If you're ready to take the next step in your career.

nIf you're passionate about technology, customer success, and problem-solving, we'd love to hear from you.

nInterested candidates can share their updated resume to [email protected] or (phone hidden).

nPlease avoid sending direct messages on LinkedIn.

nWalk In Details,

nTiming: 11AM - 5PM

nContact Person: Harishine T S

nContact Number: (phone hidden)

nEmail: [email protected]

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📌 Product Support Engineer (Chennai)
🏢 Movate
📍 Chennai