Kochi, India | Full time | Hybrid | R1565428

Job Overview

Perform variety of production execution activities for 80 plus countries globally on their critical deliverables with its highest accuracy and quality. Also need to implement various process enhancements and automations for global offerings in IQVIA worldwide. Involves quality assurance, production of reports, answering queries from Local Offices for the EMEA & LATAM regions.

Principal Accountabilities

- Executing, Monitoring, 1st level fixing and 2nd level escalating
- Reporting and rerunning production processes as defined in Schedule
- First & Second level break-fix support for Mainframe-Infrastructure and its components.
- Participate in Root Cause Analysis as appropriate.
- Ensure daily process & procedures remain accurate and up to date. Ensure account checklist items are completed and signed off.
- Diagnose, troubleshoot and report/resolve interruptions or problems in system processing and or hardware anomalies.
- Providing Production support 24X7 which involves escalation of abend.
- Provide immediate fixes to the production abends. Solving production abends as per the abend document.
- Monitor batch cycles for daily, weekly, monthly, quarterly, yearly jobs and report statistics to client.
- Ensure timely completion of the batch cycles as per the schedule.
- Check for long running jobs and investigate in case there are any loop back issues with batch jobs.

Job Skill Requirements:
- Basic knowledge on Mainframe, JCL, COBOL, ESP, REXX
- Strong analytical skills and problem-solving ability.
- Excellent written and good oral communication skills.
- Creative thinker and an eye for detail and quality.
- Fair knowledge in MS Excel, MS Power Point, Power BI etc.

Qualifications
- Master Degree MCA, Msc, BE, BTech etc.




- 0-1 years of experience in Mainframe Development or Support function.
- Pharmaceutical industry knowledge will be an added advantage but is not a pre-requisite.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

Hybrid

You’ll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office workplace.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

📌 Product Sppt Trainee (Kochi)
🏢 Iqvia
📍 Kochi