Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

:

- Work towards the Mission statement provided for Power Technique Service (PTS) Division
- The Individual should bear positive attitude to make an efficient, agile and service driven organization
- The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight,
- Provide quality after sales technical support to Regional Service teams & customers for all Power Technique products.
- Provide on-site technical support for complex technical issues, inspections, and critical breakdown cases.
- Actively support resolution of technical problems by coordinating between Product Companies (PC), ENGINE team (OEM’s) and field service teams, achieving timely completion of service issues within MTTR
- Provide technical support to Sales and Marketing teams for product positioning, trials, and customer engagements.
- Handle warranty claims for all Power Technique products.
- Perform TECO Confirmation of Field service engineer SJA jobs and follow up Fixed Price Repair (FC/OH) jobs ,
- Responsible for Service Variance & Recovery as per policy for all the applicable jobs booked by FSE
- Ensure warranty cost reimbursement from respective Product Companies and perform regular monitoring.
- Analyse failures, concerns, and trends, and share constructive product quality feedback with Product Companies, ensuring 100% QLINK registration.
- Provide feedback on prototypes sent for field trials and build strong working relationships with PC teams.
- Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
- Ensure all teams are continuously updated on Safety news, Service bulletins, Product development updates




- Promote safety awareness and compliance across all service activities.
- Conduct technical training programs for field service engineers, Dealer FSE, Operators & maintenance team
- Conduct in-house training for key customers, design & deliver tailor made training program
- Implement and manage competency grading systems for Service Engineers based on skill levels.
- Ensure continuous improvement in service competency and technical capability across the service network.
- Work closely with Parts Marketing and Logistics teams in inventory management and availability planning.
- Support regions in conducting Road shows, Service camps in assigned markets.
- Focus on all the service parameters & stay aligned to the target defined Support parts planning, critical component availability, and bottleneck resolution in coordination with Parts & Logistics

To succeed, you will need

Knowledge:

- 5-8 Years’ experience in handling Aftermarket / Field service.
- Service handling in construction/Mining industries will be an added advantage.
- Valuable knowledge on Air compressors, Engines will be preferred.

Personality Requirements:

- Excellent communicator with an open-minded attitude
- Energetic, enthusiastic and has the experience of meeting process centric and operational efficiency.
- Excellent eye for details and quality Structured with a strong organizational sense.

In return, we offer you

- A friendly, family-like atmosphere
- Plenty of opportunities to grow and develop.
- A culture known for respectful interaction, ethical behaviour, and integrity.
- Potential to see your ideas realized and to make an impact.
- New challenges and new things to learn every day.
- Access to global job opportunities, as part of the Atlas Copco Group

City

Pune

Last Day to Apply

25th September 2026

Company: Atlas Copco Group

Functional area

Service

Location

India

City

Pune

On-site/remote:

On-Site

Brand

Atlas Copco

Company Name

Atlas Copco (India) Private Ltd.

Date of Posting

September 11, 2026

Last day to apply

September 25, 2026

Apply for this position

📌 Product Specialist - Pune
🏢 Atlas Copco Group
📍 Pune