- Welcome and attend to patients and visitors professionally and courteously.

- Manage patient registration, appointment booking and confirmation

.

- Verify patient details, previous records, referrals and required documents.

- Guide patients through the

OPD journey

, including registration, consultation, diagnostics and billing.

- Coordinate patient flow between
Front Office, Optometry, Doctors, Diagnostics, Counselling and OT teams

.

- Manage appointments and ensure timely communication regarding delays or schedule changes.

- Maintain accurate patient records and update information in the hospital/EMR system.

- Coordinate with the billing/cashier team for consultation, diagnostic and procedure-related billing.

- Handle cash/receipt-related activities as per company process, wherever assigned.

- Support admission, discharge and surgery-related documentation as applicable.

- Coordinate with patients regarding surgery scheduling,



investigations, pre-operative requirements and follow-ups

.

- Make appointment and surgery reminder calls where required.

- Handle patient queries and complaints professionally and escalate unresolved issues to the Centre Manager.

- Ensure proper documentation and filing of patient records.

- Maintain confidentiality of patient and hospital information at all times.

- Coordinate with insurance/TPA teams for required documentation, wherever applicable.

- Maintain daily MIS related to

OPD, appointments, registrations, collections and other assigned parameters

.

- Ensure the reception and front-office area is clean, organized and professionally maintained.

- Follow all hospital SOPs, patient safety requirements and service standards.

📌 PRE (Gurugram)
🏢 Eye Q vision
📍 Gurugram