Outbound Calling Executive

Job Type: Full time

Department: Customer Support / Operations

Experience: Minimum 2 Years

Location: [Add Location]

About the Role

We are looking for an experienced and confident Outbound Calling Executive to join our Customer Support / Operations team.

The primary responsibility will be to make outbound calls to customers for order confirmation, complete address verification, customer availability confirmation, and return request management .

The ideal candidate should have excellent English communication skills , a professional telephone manner, and prior experience in outbound calling, telecalling, customer support, order confirmation, or a similar customer-facing role .

Key Responsibilities

- Make outbound calls to customers for order confirmation .
- Verify the customer's complete delivery address, contact details, and other required information .
- Confirm the customer's availability and willingness to receive the order .
- Handle and coordinate customer return requests as per company policies.
- Understand customer concerns and provide appropriate information or assistance.
- Follow up with customers to complete order confirmation or return-related processes .
- Maintain accurate records of calls, customer responses, order confirmations, and return requests .
- Escalate customer issues, exceptions, or concerns to the relevant team.
- Meet daily calling, productivity, and quality targets .
- Handle a high volume of outbound calls while maintaining call quality.
- Ensure every customer interaction is professional, polite, and courteous .

Requirements
- Minimum 2 years of experience in outbound calling, telecalling, customer support, order confirmation, or a similar role.




- Good English-speaking and communication skills are mandatory.
- Confident and comfortable communicating with customers over the phone.
- Strong listening and customer-handling skills .
- Ability to clearly communicate and accurately verify customer information.
- Basic computer knowledge and ability to work with CRM, order management, or customer support systems .
- Ability to work under daily targets and productivity requirements .
- Comfortable handling a high volume of customer calls .
- Candidates with experience in e-commerce order confirmation and return management will be preferred.

Key Skills
- Outbound Calling
- Telecalling
- Customer Support
- Customer Handling
- English Communication
- Order Confirmation
- Address Verification
- Return Request Management
- Follow-up & Coordination
- Problem Solving
- Basic Computer Skills
- CRM / Order Management
- Call Quality & Productivity

Ideal Candidate The ideal candidate should be:
- Confident while communicating with customers.
- Polite, patient, and professional in every interaction.
- Customer-focused with strong listening and problem-solving abilities.
- Comfortable handling customer queries and concerns over the phone.
- Able to communicate effectively in English .
- Comfortable working with daily calling targets and a high volume of calls .
- Experienced in outbound calling/customer support , preferably within an e-commerce environment .

Why Join Us? You will be part of a customer-focused team where your communication, customer-handling, and coordination skills will directly contribute to a smooth order and return experience for customers.

Apply Now if you have relevant outbound calling experience and are confident in handling customers professionally over the phone.

📌 Outbound Calling Executive (Noida)
🏢 DIRTS
📍 Noida