Operations Manager – Night Process International

Location: Ambala Cantt, Haryana (Work from Office)

Experience: 2- 8 Years

Shift: Night Shift (7:00 PM – 5:00 AM IST)

Salary: ₹30,000 – ₹60,000 per month (Negotiable)

Industry: Automotive / Automobile Industry

Required Experience

- Experience in BPO, call center, customer support, sales, or lead generation processes.
- Knowledge of CRM systems and performance dashboards.
- Proven record of improving team productivity and employee engagement.

Key Responsibilities
- Manage day-to-day operations of the calling team.
- Monitor attendance, productivity, and overall team performance.
- Conduct team huddles, coaching sessions, and performance reviews.
- Track KPIs, prepare reports, and implement process improvements.
- Mentor team members,



resolve operational issues, and ensure policy compliance.
- Coordinate with management to achieve business goals.

Requirements
- Bachelor's degree in any discipline.
- 2–8 years of experience in Global Voice Process .
- Robust leadership, communication, and team management skills.
- Good knowledge of MS Excel and reporting.
- Ability to work independently in permanent night shifts.

Apply Now: Send your updated CV to [email protected] or WhatsApp/Call (phone hidden). Pay: ₹30,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Operations Manager – Night Process International (Ambala)
🏢 Stiffen Technologies
📍 Ambala