– Operations & ServicesHandle day-to-day operational and service activities. Process customer requests and applications accurately and on time. Verify and maintain customer documents and records.
Coordinate with internal teams to resolve customer queries and service requests. Follow up on pending applications, documents, and cases. Update customer and transaction details in the system. Ensure proper documentation and compliance with company processes.
Assist customers with service-related queries and provide timely support. Maintain daily reports and operational records. Coordinate with relevant departments to ensure smooth operations.