KEY RESPONSIBILITY/ACCOUNTABILITY

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- Responsible for the technical support and application support as required (Customer services) to the existing installation base of devices in the defined territory or Outside territory whenever required.
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- Responsible &

• Accountable for Installation and User training (Both Public and Private Customers).

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- Responsible &

• Accountable for Handling all the account allotted to him/her and also keeping all the accountable devices under contract.

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- Responsible &

• Accountable for Maintaining Documentation - Installation reports, Service reports, Tour plan, Collection of Customer feedback &

• Customer Master lists.

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- Responsible for intimation of Relocation of existing Installed devices to RSM / RAM.
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- Responsible &





• Accountable for maintaining the list of Spare parts &

• Device accessories.

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- Responsible &

• Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance &

• Ensuring timely resolution of all complaints.

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- Responsible for handling electronic media platform for Service Operations, Ticket Management, Dashboard Operations and Regular Monitoring.
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- Responsible for Collection of AMC/CMC &

• Service Revenue.

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- Responsible for sending Material request for Spares to RSM.
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📌 Officer - Engineering services (Malda)
🏢 Molbio Diagnostics
📍 Malda