Key Responsibilities

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- Monitor network performance, availability, and health using enterprise monitoring tools.
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- Respond to and troubleshoot network incidents, ensuring proper escalation when needed.
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- Perform catch-and-dispatch duties, ensuring all alerts, calls, and tickets are quickly captured and assigned to the correct resolver groups.
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- Coordinate with IC3 teams and ensure IC3 reaches out to the Network Operations team for issue resolution.
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- Handle incoming calls, create tickets, and track incident progress to closure.
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- Assist in maintaining and updating network documentation, operational runbooks, and incident reports.
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- Collaborate with engineering teams during planned maintenance, deployments, and change activities.
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- Support troubleshooting across switches, routers, firewalls, load balancers, and DDoS mitigation systems.
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- Provide initial analysis on routing, connectivity, and performance issues involving protocols such as BGP, OSPF, MPLS, etc.
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- Execute standard operating procedures (SOPs) for network tasks and incident handling.
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- Work with automation tools such as Ansible and Python scripts to support repetitive tasks and reduce manual effort.
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- Communicate effectively with internal teams and customers regarding service-impacting events and resolutions.
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nKnowledge, Skills &

Experience Required

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- 6+ years' experience in a Network Operations Center or technical support role.
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- Strong catch-and-dispatch coordination experience.
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- Strong call-handling skills for both internal and external stakeholders.
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- Understanding of IP networking concepts and protocols (BGP, OSPF, MPLS, VLANs, TCP/IP).
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- Experience with network monitoring and ticketing systems.
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- Working knowledge of Linux-based systems and traditional networking environments.
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- Basic understanding of network automation concepts and tools such as Ansible and Python.
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- Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
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- Ability to work in a rapid-paced environment with shifting priorities.
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- Excellent communication, documentation, and collaboration skills.
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- Familiarity with YANG models, automated configurations, or infrastructure-as-code concepts is a plus.
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📌 NOC Shift Lead (Hyderabad)
🏢 Akkodis
📍 Hyderabad