Role – Network Specialist

Experience

Minimum 8+ years of hands-on experience in the Networking domain. Prior experience in the Retail industry preferred.

Strong working knowledge of: Routing & Switching, Firewall Management, Load Balancers, Wi‐Fi Technologies, IPS/IDS , Proxy Solutions , ISP Link Management Proven experience managing large projects across the full project lifecycle. Preference for candidates with strong core networking backgrounds and leadership experience. Practical experience with network monitoring, diagnostics, and analytics tools.

Education & Certifications

B. E. / B. Tech in Computer Science, Information Technology, or related discipline. CCNA is mandatory; CCNP/CCIE certification preferred. Roles & Responsibilities

Network Operations & Planning

Lead, plan, and oversee all activities of the Network Operations team, including implementation, review, and monitoring of key business projects. Collaborate with cross-functional leadership teams to align network operations with organizational goals. Manage network performance, proactively identify issues, minimize customer impact, and ensure optimal service delivery. Network Management & Technical Expertise

Solid experience in IP networking, switching, routing, and deep packet analysis using tools for routers, switches, WLAN, WAN optimizers, and load balancers. Expert understanding of routing and switching protocols, with required hands‐on experience in Fortinet SDWAN (Software‐Defined WAN), Meraki LAN & Wireless. Solid understanding of routing protocols (EIGRP, OSPF, BGP) and switching; hands‐on experience with MPLS, Qo S, and Vo IP. Security & Information Security

Experience with firewalls, proxy, VPN, IPS/IDS, and knowledge of security incident response processes and best practices.



Implement and support security standards like PCI‐DSS for network devices; perform device hardening as per industry benchmarks. Assist in defining and maintaining organizational security policies, procedures, and guidelines.

Maintain up‐to‐date knowledge of evolving network & information security technologies and incorporate improvements accordingly. Monitoring, Troubleshooting & Support

Provide L3-level support, ensuring ownership and resolution of incidents and problem cases. Monitor network systems, analyze logs, and set up proactive alert mechanisms. Troubleshoot, diagnose, and resolve complex network issues; work closely with end users and L3 teams as required. Operate master consoles to track network and system performance. Vendor & Partner Coordination

Manage vendor relationships for network infrastructure and services. Coordinate with ISPs, partners, and remote engineering teams to resolve issues or support project deployments. Documentation & Best Practices

Maintain a central repository of technical documents, ensuring knowledge sharing and adherence to best practices. Support Agile project methodology to enhance the capabilities of SSL Infrastructure services. Ensure timely ticket resolution as per SSL's ticket management processes. Business Continuity & Security Programs

Develop, maintain, and oversee key security program elements including: Vulnerability Management Risk Management Business Continuity and Disaster Recovery Planning Contribute to policy dissemination, user training, and governance activities. Projects & Innovation

Participate in major incident reviews, POCs, and evaluation of new technologies with the SSL Infra team. Support and implement network-related infrastructure projects across the organization. General

Manage support cases to ensure fast, customer‐focused resolutions. Leave policies will align with Shoppers Stop guidelines.

📌 Network Specialist (Mumbai)
🏢 Shoppers Stop
📍 Mumbai