Role: Major Incident Manager /n Exp- 5 to 10 Years /n Location: Chennai /n /n Apply only if you are available for walkin interviews on 5th Sept at Chennai location. /n /n Job Summary: /n 1. Minimum 5 years of experience in Major Incident Management. /n 2. ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices. /n 3.

Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow). /n 4. Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams. /n 5.

Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.



/n /n Minimum 2 mandate details are mandate with two or 3 liners /n /n /n

- Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.

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- Competence in producing detailed post-incident reviews with actionable recommendations.

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- Robust analytical skills to identify trends with common themes and prevent recurring incidents.

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- Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.

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📌 Major Incident Manager (Chennai)
🏢 Tata Consultancy Services
📍 Chennai