About the Role /n /n We are hiring Language Experts / Lexical Transcribers to support a voice bot annotation project involving real customer speech. The role requires accurate transcription and audio segmentation in accordance with detailed client annotation guidelines. The project will begin with a calibration team and progressively scale across additional Indian languages. /n /n Languages : Hindi, Tamil, Telugu, Malayalam, and Kannada. /n Qualification : Finance graduates with prior transcription experience and a typing speed of more than 50 words per minute . /n Location : Pune , Maharashtra. /n Mode of Work : Onsite. /n /n /n Key Responsibilities /n /n

- Transcribe customer-side voice bot call recordings accurately in the assigned target language.

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- Segment only the primary customer speech and follow the prescribed segmentation rules, including minimum segment duration and non-overlapping segments.

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- Produce lexical transcription without punctuation or special symbols and use the appropriate target-language script.

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- Write numbers, dates, digits, abbreviations, and English loan words in the required lexical format while maintaining consistent spelling.

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- Apply contextual correction only when the intended word is unambiguous from the sentence context; otherwise preserve what is actually spoken or use the prescribed unintelligibility handling.

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- Identify and appropriately handle distorted, unintelligible, IVR, non-target-language, background-speech, and overlapping-audio cases as defined in the guidelines.

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- Use the tag only for genuinely unintelligible content and follow project quality limits.

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- Incorporate calibration and QA feedback promptly and maintain agreed quality and turnaround expectations.

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- Escalate unclear or exceptional cases through the defined operations process rather than making unsupported assumptions.





/n /n /n Required Qualifications /n /n

- Graduate in Finance

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- High proficiency in at least one of the required project languages, with strong command of the language’s standard written form and script.

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- Prior transcription experience is required;

experience with audio annotation, speech data, voice bot data, or linguistic annotation is preferred.

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- Typing speed of above 50 words per minute (WPM).

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- Strong listening ability and attention to detail, especially with real-world call audio containing noise, accents, pauses, or audio artifacts.

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- Ability to consistently follow detailed annotation guidelines and apply the same spelling and formatting conventions across batches.

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- Comfort working against productivity, quality, and turnaround-time expectations in a structured production setting.

/n /n /n Preferred Skills /n /n

- Experience with lexical transcription, speech-to-text validation, linguistic data labeling, or conversational AI datasets.

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- Familiarity with financial-services terminology or customer-service call recordings.

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- Experience identifying audio quality issues, overlapping speech, IVR leakage, and non-target-language segments.

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- Strong ability to distinguish intelligible speech from genuinely unintelligible content.

/n /n /n What Success Looks Like /n /n

- High-quality, consistent transcripts that follow the client’s lexical transcription guidelines.

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- Accurate customer-only segmentation with minimal avoidable clipping or inclusion of non-target speech.

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- Timely completion of assigned volumes and prompt incorporation of review feedback during calibration and production.

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- Careful use of exceptions such as , dropped/rejected audio, and non-target-language handling.

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- Reviewing guidelines, Query resolutions, Consulting references while actively working on tasks.

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📌 Language Expert - Lexical Transcription (Pune)
🏢 iMerit Technology
📍 Pune